Restoration Services in Oak Park, River Forest & DuPage County, IL

Nasutsa Mabwa is the CEO of ServiceMaster Restoration By Simons and a driving force behind the company’s reputation for excellence across Chicagoland, including Oak Park, River Forest, and surrounding DuPage and western Cook County communities. With a leadership style rooted in accountability, precision, and client care, Nasutsa oversees complex residential and commercial restoration projects, focusing on minimizing disruption and restoring properties quickly and professionally.

Under her guidance, the company has earned numerous honors, including the 2024 Chicago Star Award, the Stevie® Award for Business Excellence, the 2021 SB100 Best of Small Business Award, the 2020 BBB Torch Award for Ethics, and recognition as Skokie Business of the Year (Honorable Mention). She was also recently recognized by the Women Presidents Organization with the Entrepreneurial Woman of Impact Award, reflecting her influence as a business leader and operator.

Nasutsa co-authored the book RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset, a practical resource that helps homeowners navigate the challenges of water, fire, and mold damage with clarity and confidence. The book is available here:
https://www.amazon.com/dp/1952779529

At ServiceMaster Restoration By Simons, Nasutsa leads a team backed by over 40 years of local experience and the strength of a brand founded in Chicago in 1929. The company specializes in water damage restoration, fire and smoke cleanup, mold remediation, and specialty cleaning services, serving homeowners, property managers, and businesses throughout Oak Park, River Forest, and the greater Chicagoland area.

Her commitment to service, transparency, and long-term client relationships continues to set the standard for disaster restoration in the communities she serves.

Sam Simon is the President of Operations Management at ServiceMaster Restoration By Simons, where he leads complex disaster restoration projects across Chicago, the North Shore, Oak Park, River Forest, and the greater Chicagoland area. With over 40 years of local service and decades of hands-on field experience, Sam is recognized as one of the most trusted restoration professionals in the region.

He holds the industry’s highest designations as an IICRC Master Fire Restorer, Master Water Restorer, and Master Textile Restorer (Certification #137718)—credentials that reflect advanced expertise in handling everything from large-scale commercial losses to highly sensitive residential restorations.

Throughout his career, Sam has mobilized teams across the country in response to major catastrophic events, including hurricanes, floods, and wildfires. These deployments have shaped his ability to manage high-pressure, large-loss environments while maintaining precision, organization, and clear communication—skills he brings to every project, whether it’s a high-rise water loss in Chicago or a flooded basement in Oak Park or River Forest.

Sam is also the co-author of RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset, a practical guide that helps homeowners understand, prepare for, and respond to water, fire, and mold damage. The book is available here:
https://www.amazon.com/dp/1952779529

Before entering the restoration industry, Sam built a career in television and film production, where he developed a sharp eye for detail, visual documentation, and storytelling. That background continues to influence his approach today—particularly in project documentation, client communication, and educating property owners through clear, real-world guidance.

At ServiceMaster Restoration By Simons, Sam is known for his calm, direct approach and commitment to doing the job right. Whether advising a homeowner on how to avoid an unnecessary insurance claim or managing a full-scale reconstruction after a loss, his focus remains the same: to protect the property, guide the client, and deliver results that stand the test of time.

Neda Howell is the Business Manager at ServiceMaster Restoration By Simons, the parent of ServiceMaster of Oak Park & River Forest, where she plays a critical role in keeping operations organized, responsive, and client-focused across Oak Park, River Forest, and the surrounding DuPage and western Cook County communities. Known for her attention to detail and steady communication, Neda helps ensure that every project—whether residential or commercial—moves efficiently from first call to final completion.

Neda works closely with homeowners, property managers, and insurance representatives to coordinate scheduling, documentation, and day-to-day logistics. In an industry where timing and clarity matter, she serves as a reliable point of contact for clients navigating water damage, fire loss, mold concerns, or specialty cleaning needs.

Her approach is grounded in professionalism, empathy, and follow-through. Whether assisting a homeowner dealing with a basement flood in Oak Park or managing communications for a larger commercial loss, Neda focuses on making the process as smooth and stress-free as possible.

As part of the ServiceMaster Restoration By Simons team, she supports a company backed by over 40 years of local experience and a national brand founded in Chicago in 1929. Her role is essential to delivering the consistent, high-quality service that clients across Oak Park, River Forest, and neighboring communities have come to expect.

Saab Shamoon is the Construction Manager at ServiceMaster of Oak Park & River Forest, where he leads the reconstruction phase of residential and commercial restoration projects following fire, water, and other property damage. With a hands-on approach and a strong understanding of both structural repair and project coordination, Saab ensures that properties are rebuilt efficiently, safely, and to a high standard.

Working closely with mitigation teams, estimators, and project managers, Saab helps bridge the critical gap between emergency cleanup and full reconstruction. From framing and drywall to finishes and final walkthroughs, he oversees each stage of the rebuild process to ensure consistency, quality, and clear communication with clients.

Saab is known for his ability to keep projects on track while minimizing disruption for homeowners and businesses. Whether restoring a flooded basement in Oak Park, repairing fire-damaged interiors in River Forest, or coordinating larger commercial rebuilds, he focuses on delivering results that not only meet expectations but also hold up over time.

As part of ServiceMaster of Oak Park & River Forest, Saab contributes to a team backed by over 40 years of local experience and the strength of a brand founded in Chicago in 1929. His role is essential in helping clients move from damage and disruption back to normalcy, with confidence in the work being done.

Shawn Ullenbrauck is the Disaster Restoration Manager at ServiceMaster of Oak Park & River Forest, where he leads on-site mitigation and restoration efforts for residential and commercial losses. With extensive hands-on experience in water damage, fire and smoke cleanup, and complex property restoration, Shawn is often the first point of contact when disaster strikes.

He manages projects from initial assessment through drying, cleanup, and stabilization—ensuring that every step is handled quickly, safely, and in accordance with industry best practices. Known for his calm, no-nonsense approach, Shawn helps property owners understand what’s happening, what needs to be done, and how the process will move forward.

Shawn works closely with homeowners, business owners, and insurance representatives to coordinate mitigation efforts and keep projects on track. Whether responding to a sewage backup in a finished basement in Oak Park or managing a multi-room water loss in River Forest, he focuses on stopping damage at the source and preventing long-term issues like mold or structural deterioration.

As part of ServiceMaster of Oak Park & River Forest, Shawn contributes to a team backed by over 40 years of local experience and a national brand founded in Chicago in 1929. His leadership in the field plays a key role in delivering fast, reliable restoration services when clients need them most.

Mark Oh is the Fire Cleaning and Contents Department Manager at ServiceMaster of Oak Park & River Forest, where he leads the detailed cleaning, restoration, and recovery of personal and commercial contents following fire and smoke damage. With a deep understanding of soot behavior, odor removal, and material-specific cleaning techniques, Mark plays a critical role in restoring what matters most to clients after a loss.

He oversees the cleaning of everything from structural surfaces and textiles to electronics, documents, and delicate personal belongings. Mark is especially known for his meticulous approach to smoke and soot removal—addressing not just visible damage, but also the hidden residues and odors that can linger if not properly treated.

Working closely with mitigation and reconstruction teams, Mark ensures that contents are carefully inventoried, packed out when necessary, cleaned using industry-approved methods, and returned in pre-loss condition whenever possible. His attention to detail and patience with complex cleaning challenges have made him a trusted resource for homeowners and property managers alike.

Whether restoring smoke-damaged contents from a condo fire in Oak Park or managing full pack-out and cleaning operations after a larger loss in River Forest, Mark is focused on precision, care, and results that hold up over time.

As part of ServiceMaster of Oak Park & River Forest, he contributes to a team backed by over 40 years of local experience and a national brand founded in Chicago in 1929—delivering the level of expertise and consistency clients expect during some of the most difficult moments they face.

Peter Ranke is the Claims Administrator at ServiceMaster of Oak Park & River Forest, where he helps guide homeowners and property managers through the often complex insurance claims process following fire, water, or mold damage. With a strong understanding of restoration documentation, policy requirements, and carrier communication, Peter plays a key role in keeping projects moving smoothly from claim to completion.

He works closely with clients, insurance adjusters, and internal project teams to ensure that all necessary documentation—photos, estimates, moisture readings, and scope details—is accurate, thorough, and submitted in a timely manner. His attention to detail helps reduce delays, prevent miscommunication, and keep restoration work aligned with approved scopes.

Peter is known for his clear communication and steady support during what can be a stressful process. Whether assisting a homeowner in Oak Park with a water-damage claim or coordinating with adjusters on a larger fire loss in River Forest, he focuses on transparency, organization, and follow-through.

As part of ServiceMaster of Oak Park & River Forest, Peter supports a team backed by over 40 years of local experience and a national brand founded in Chicago in 1929. His role ensures that clients are not left guessing during the claims process—and that every project is properly documented from start to finish.

Yender Puentes is the Lead Mitigation Technician at ServiceMaster of Oak Park & River Forest, where he plays a critical role in emergency response and property stabilization following water, fire, and environmental damage. As one of the first team members on-site, Yender is responsible for stopping damage at its source and setting the foundation for a successful restoration.

With hands-on expertise in water extraction, structural drying, demolition, and contamination control, Yender ensures that mitigation work is performed quickly, safely, and in accordance with industry standards. He carefully monitors moisture levels, sets up drying systems, and adapts strategies in real time to prevent secondary damage such as mold growth or structural deterioration.

Yender is known for his strong work ethic, attention to detail, and ability to stay focused in high-pressure situations. Whether responding to a flooded basement in Oak Park, a burst pipe in River Forest, or a sewage backup requiring specialized containment, he approaches each job with urgency and precision.

Working closely with project managers and reconstruction teams, Yender helps ensure a smooth transition from mitigation to rebuild. As part of ServiceMaster of Oak Park & River Forest, he contributes to a team backed by over 40 years of local experience and a national brand founded in Chicago in 1929—delivering fast, reliable service when it matters most.

Jacqueline Enriquez is the Cleaning Supervisor at ServiceMaster of Oak Park & River Forest, where she leads detailed cleaning operations following fire, water, and specialty restoration projects. With a strong focus on precision and consistency, Jacqueline ensures that every space is restored to a clean, safe, and livable condition after damage occurs.

She oversees a wide range of cleaning services, including post-fire residue removal, post-construction cleaning, deep sanitation, and specialty cleaning for residential and commercial properties. Jacqueline works closely with mitigation and contents teams to ensure that all surfaces—floors, walls, ceilings, and fixtures—are thoroughly cleaned and properly treated.

Known for her attention to detail and high standards, Jacqueline takes pride in delivering a finished product that meets client expectations and often exceeds them. Whether preparing a home in Oak Park for re-occupancy after a loss or completing a fast-turnaround cleaning for a facility in River Forest, she focuses on efficiency, organization, and quality control.

As part of ServiceMaster of Oak Park & River Forest, Jacqueline contributes to a team backed by over 40 years of local experience and a national brand founded in Chicago in 1929. Her leadership helps ensure that every project is completed with the level of care and professionalism that clients expect, even in challenging situations.

Pete Perez is a Restoration Supervisor at ServiceMaster of Oak Park & River Forest, where he oversees on-site mitigation and restoration projects for both residential and commercial properties. With extensive hands-on experience in water damage, fire cleanup, and structural drying, Pete plays a key role in ensuring that jobs are executed efficiently, safely, and to a high standard.

He manages crews in the field, coordinates daily project activities, and ensures that all work aligns with industry best practices. From initial damage assessment through mitigation and stabilization, Pete focuses on controlling loss, protecting the structure, and setting the stage for successful reconstruction.

Known for his reliability and strong leadership in the field, Pete works closely with homeowners, business owners, and project managers to keep everyone informed and projects moving forward. Whether responding to a burst pipe in Oak Park, managing a fire-damaged property in River Forest, or handling a complex water loss, he brings a practical, solutions-focused approach to every job.

As part of ServiceMaster of Oak Park & River Forest, Pete contributes to a team backed by over 40 years of local experience and a national brand founded in Chicago in 1929. His role is essential in delivering fast, dependable restoration services when clients need them most.

Adriana Rios is a Customer Service Representative at ServiceMaster of Oak Park & River Forest, where she serves as a first point of contact for homeowners and businesses in need of restoration services. With a calm and helpful approach, Adriana assists clients during stressful situations, ensuring their needs are understood and addressed quickly.

She handles incoming calls, schedules service appointments, and helps coordinate communication between clients and field teams. Adriana plays an important role in keeping projects organized from the very beginning—making sure that urgent situations like water damage, fire loss, or sewage backups are dispatched promptly and handled with care.

Known for her professionalism and clear communication, Adriana helps guide clients through the early stages of the restoration process, providing reassurance and direction when it matters most. Whether assisting a homeowner in Oak Park dealing with a flooded basement or coordinating service for a property in River Forest, she focuses on responsiveness, accuracy, and support.

As part of ServiceMaster of Oak Park & River Forest, Adriana contributes to a team backed by over 40 years of local experience and a national brand founded in Chicago in 1929—helping deliver the reliable, client-focused service the community depends on.