A ServiceMaster Restore technician with equipment

Benefits and services for your residential insurance policyholders

When the unexpected happens, the experts at ServiceMaster Restore are here to help you help your policyholders’ lives get back to normal. Whether the problem is water, fire, mold or a combination of all three, we solve residential disasters quickly.

We understand that suffering a loss may be a first for your policyholders and something they may experience only once in a lifetime. That’s why we guide your client throughout the process and keep them – and you – informed every step of the way with real-time technology.

Benefits of partnering with ServiceMaster Restore

When you refer your customers to us, they receive quick disaster recovery response in their time of need. In fact, we’ll arrive at their location within four hours or less to help mitigate loss and begin the restoration process as fast as possible. Our quick response helps reduce the severity of the claim and provides your customers with fast, professional service.

As a full-service disaster restoration provider, we immediately dispatch the appropriate resources and oversee communication throughout the restoration process. Our emergency call center is ready to answer your call 24 hours a day, 7 days a week, 365 days a year.

Localized help backed by a national network

While ServiceMaster Restore is a national network, we live and work in the same neighborhoods as our customers. You benefit from the scale and experience of a national company combined with the personalized service and guidance of a locally owned business.

No matter the issue, we provide industry-leading claims management to make the process as smooth as possible for both the policyholder and insurance carrier.

High-quality customer service with MasterMoments

Whether it’s damage from water, fire or mold, ServiceMaster Restore has insurance agents covered. Developed to ensure remarkable customer service, MasterMoments℠ is a three-step process designed to deliver a better experience for both policyholders and insurance providers. It includes:

  1. Walking the policyholder through our Emergency Recovery Guides to explain and set expectations regarding the claim
  2. Calling the agent within 24 hours to communicate the policyholder’s situation and claim status
  3. Calling the claim representative within 24 hours to relay the scope of damage, emergency services provided and any important claim information

Keeping everyone informed with real-time updates

We offer real-time mitigation claims management in fully mobile environments. Our cloud-based system provides timely information to insurance carriers and policyholders as their claims proceed. It fully integrates with key estimating software and meets industry and data security standards.

Contact us today to find out how we can work together to help your clients.

Do you have commercial customers? Learn how we can help your commercial insurance policyholders.