Source: JD Power Claim Satisfaction Study
We understand each time you refer a homeowner to a restoration provider, you are putting your reputation and client relationship on the line. We take this very seriously and have developed the procedures and skills to effectively serve you and your homeowners throughout the restoration claim process. We understand statistics indicate the more vendors and individuals a homeowner has to deal with during the repair process, the lower average satisfaction score. In order to resolve this and protect your satisfaction rating, we act as your one-stop-solution for the entire restoration process. We will complete or coordinate any aspect of the project including third party vendors such as tree removal, roofing companies, fence repair, plumbing companies or any other service required to best serve your homeowner.
Ways a Repair Contractor Can Affect Carrier Satisfaction
In order to ensure these critical improvement aspects, along with many others, we have engineered the industry’s best Restoration Insurance Claim process. This process was not developed overnight across only a small handful of claims. It has taken ServiceMaster DSI nearly 40 years and hundreds of thousands of claims to develop this process. Simply put, no other competitor, local or national, can match the experience and dedication we have in building the best homeowner claim experience. As an insurance professional, you benefit from this experience and can focus on enhancing your client relationship rather than project management.
Comprehensive Project Management
Means you have a single point of contact for all aspects of a project.
According to JD Power, the more vendors a homeowner has to interact with during the claim process the lower average satisfaction score they award their insurance carrier and/or agent. ServiceMaster DSI set out to address this issue and help our insurance partners receive the best possible satisfaction score possible, also giving the best chance for policy renewal. The process we developed included a comprehensive claim management system which allows us to coordinate and communicate with all aspects of a claim including third party vendors. This coordination gives the homeowner and insurance professional a single point of contact.
What makes our restoration insurance claim process the industry’s best? Simply put it is built around achieving the highest satisfaction scores, not for ourselves, but the entire claims process. This satisfaction score includes all aspects of the claim fro communication and coordination to our technicians being experienced, professional and polite. Every aspect of our process is engineered to deliver the highest homeowner satisfaction scores possible from the first notice of loss to the final invoice.
