INSURANCE PROFESSIONAL BENEFITS
For your policyholder, it’s about more than wet floors or ruined carpets. It’s about getting back precious peace of mind.
At ServiceMaster by Empire, we have more than 20 years of experience in the cleaning and restoration industry. In the event of fire, flood, smoke damage or other disasters, our network of experienced Disaster Restoration professionals is committed to being on-site within two to four hours after we’re contacted. By acting as quickly as possible, our goal is to save valuable documents and personal property that might otherwise be unsalvageable, all while restoring your policyholder’s peace of mind.
Why you should recommend ServiceMaster by Empire to your policyholders
By referring top-notch restoration services after a client experiences water, fire or other damage, you can demonstrate your value and win their loyalty for life. Plus, we’ll be focusing on helping make their homes livable again or restoring their businesses to fully operational status, so you can focus on the bigger picture of managing their claims as effectively, quickly and painlessly as possible.
Our fast response times make us quick, efficient and affordable At ServiceMaster by Empire, our fast response times and proven expertise in restoration assure quick resolution, standardized prices and controlled loss ratios. We can help evaluate restoration versus replacement decisions. Overall, we help keep costs down because we know restoration better than anyone. In fact, we’ve even created many of the industry’s standards.
A national network with localized services With ServiceMaster by Empire, you’re backed by a national network and deep familiarity with insurance processes, making it easier for you to process claims and serve your policyholders. Plus, our preferred vendor programs are designed to deliver the highest of quality standards, ensuring that your policyholders are satisfied with the work we performed and the insurance process altogether.
Open communication and easy accessibility Available 24/7 every day of the year, we’re happy to discuss the current stage of the claims process at any given time. Our open visibility means you’re always ready to answer your policyholders’ questions and take the necessary steps. While your customers will appreciate the confidence and reassurance that comes from easy access to our network of franchisees, you’ll value the updated insights we provide across the claims process.
Dependable, reliable and knowledgeable ServiceMaster by Empire has the proven expertise to help your policyholders’ lives get back to pre-loss conditions as quickly as possible. In fact, we’ve even established many restoration standards that are accepted across the industry. You can always depend on us to provide the appropriate level of restoration support, so you can get your policyholder back to normal without unnecessary costs and with minimal stress and concern.
A network of professionals at your side
With over 1,900 locations throughout the United States, additional locations in 14 countries around the world, and more than $1 billion in annual customer revenue, the ServiceMaster by Empire network of disaster restoration professionals is uniquely qualified to handle policyholders’ recovery needs.
From a house fire that impacts one home to a weather-related disaster that impacts an entire community, ServiceMaster by Empire has the knowledge, processes and number of professionals necessary to restore properties after the worst happens.
Our insurance company vendor programs
ServiceMaster by Empire offers your insurance company nationwide preferred vendor programs designed to your standards. These programs include:
- Preferred service to your customers
- Agreed-upon pricing
- One toll-free number to access our network of franchisees
Our vendor programs also offer:
- Priority for clients through established programs
- Special phone numbers or text programs
- 24/7/365 response
- Professionals trained in Xactimate
- Streamlined claims adjustment process
- Shortened claim cycle time
- Sub-contractors
- IICRC trained restoration professionals
- Job file review
- Communication methods
- Reminder for clients before fire season and weather events, new homeowners, etc.
Our Quality Restoration Vendors program
If you’re part of our insurance company vendor program, we will serve your customers with our top corps of disaster restoration professionals, our Quality Restoration Vendors (QRVs). If the job requires environmental clean-up, construction services or further contingency planning, we’ll call on our strategic partners to help us get the job done right.
Commitment to customer satisfaction
Our priority is our customers and their satisfaction with the service we provide—from the initial contact to the completion of the project. We survey every customer and use the results to:
- Improve our business
- Train our employees
- Conduct social marketing
