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COMMERCIAL WATER RESTORATION FAQS

TURN TO US FOR ANSWERS TO ALL OF YOUR QUESTIONS
  • How long will it take my property to dry?

    Drying time is determined by a combination of factors, including the location, duration, and source of water, the types of building materials, the weather conditions, and how quickly emergency services begin. Through consistent monitoring and evaluation of the drying process, we can determine when the drying is complete. 

    Your carpet may feel dry to the touch, but padding and subfloors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three and five days or more, depending on the conditions.
  • How do I know when my property is completely dry?

    Proper testing with our specialized equipment is the correct way to determine if things are completely dry. Touch alone may be a false indicator.
  • Will turning up the heat help dry things out?

    Not necessarily. We will adjust the temperature to its optimum setting for the proper drying conditions. Please do not change the setting or shut off the HVAC system; doing so may prolong the drying process.
  • My wood floors are wet and buckling. Will they have to be replaced?

    Wood flooring must be evaluated during the drying process. We employ specialized drying systems and dehumidifiers that enable us to create an environment where wood floors can dry more efficiently and resume their original shape. Due to the density of hardwood flooring and urethane finishes, drying may take longer. If you filed a claim, your insurance adjuster will work with you to make the final decision as to whether floors will need to be refinished or replaced.
  • My wood floors are wet and buckling. Will they have to be replaced?

    Wood flooring must be evaluated during the drying process. We employ specialized drying systems and dehumidifiers that enable us to create an environment where wood floors can dry more efficiently and resume their original shape. Due to the density of hardwood flooring and urethane finishes, drying may take longer. If you filed a claim, your insurance adjuster will work with you to make the final decision as to whether floors will need to be refinished or replaced.My wood floors are wet and buckling. Will they have to be replaced?
  • Can you restore my water-damaged furniture?

    The extent of damage and the construction of the furniture will determine if your furniture can be restored. Your furniture must be dried before damage can be adequately assessed. Unsalvageable furniture will be documented for you; and if any items need to be discarded, we will ask you to sign a customer release form before we take any action.
  • Will there be any lingering odors following your water restoration service?

    It is not unusual to smell odors during the drying process. Increased heat and humidity can also lead to increased odors that may be coming from the drying building materials, or dormant spill and accident areas. Do not confuse these normal odors with the odor of mold. As the drying process continues and humidity levels drop, you’ll notice these odors disappearing on their own. Deodorizers are often used to minimize these effects as well.
  • Does everything need to be moved out during restoration?

    Not usually. If items need to be moved out, we will let you know in advance.
  • My ceilings are wet. What needs to be done?

    Our technicians will evaluate moisture content and determine the severity of the damage. We may have to remove some of your ceiling for ventilation. Wet insulation can also be a hazard and may need to be removed.
  • Should I open the windows to help the drying process?

    Opening your windows to assist the drying process is not always recommended. Outside weather conditions may vary, so the technician will determine when and if the outside air is appropriate.
  • May I walk on the area during the drying process?

    It is strongly suggested that you keep the traffic to a minimum.
  • Can my carpet be restored or will it have to be replaced?

    A few reasons your carpet may not be salvageable: 

    - Delamination (occurs when the backing separates from the carpet fiber) 
    - Loss of adhesion (may be caused by prolonged exposure to water or age of the carpet) 
    - Permanent stains 
    - Condition of flooring under carpet (if carpet covers wood flooring, it may need to be removed to salvage the wood flooring) 
    - Sewage contamination Non-porous flooring can trap water and prevent it from drying properly.
  • Why did the technician leave wet carpet on my stairs?

    Carpet on the stairs is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, is dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
  • How will you match my carpet pad?

    A sample of your pad is brought to our office for a match. When available, an identical pad will be used. When your original pad is not available, we will provide a pad of the same quality, thickness, and density. A similar pad may differ in color based upon the time it was manufactured.
  • What will you do with my area rugs?

    Rugs are taken to our warehouse for special care. They need to be dried carefully to minimize the bleeding of colors and discoloration. Your rugs will be dried, cleaned, and returned.
  • Why are air movers and dehumidifiers used?

    When water damage has occurred, water can be absorbed into the drywall (sheetrock), baseboards, subflooring, etc. Drying these surfaces requires high-velocity air movers to accelerate the release of absorbed water into the air. Dehumidifiers are necessary for removing this excess moisture to help protect property and create conditions for efficient drying. Please do not turn off or move drying equipment without first calling ServiceMaster Restore.
  • Who is responsible for monitoring the drying equipment?

    Our water damage mitigation specialists will place and monitor equipment to achieve optimal results in the shortest amount of time. Please make sure no one turns the equipment off or moves it. Please notify our office immediately if the power goes off or if the equipment turns off.
  • What will it cost to run the equipment?

    Based on average electrical rates, it may cost about $1 per day per piece of drying equipment to operate. Actual costs can vary depending on current rates from your local electricity provider.
  • What about sewage contamination?

    Hard, nonporous surfaces can be cleaned and sanitized. Affected items that cannot be sanitized require disposal. Porous materials, such as drywall, ceiling tiles, insulation, particleboard, paneling, etc., that have been directly affected should be removed during the emergency service visit.
  • Who is responsible for paying for the service?

    Before work starts, all responsible parties will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, ServiceMaster Restore generally collects only the deductible amount from you and bills the balance to your insurance provider as a service to you. If your claim is not covered or you decide not to file a claim, you will be expected to pay in full at the time of service.