Carpet
Is professional carpet cleaning expensive? Professional carpet cleaning can be just pennies compared to the cost of replacing it. Call today to get an estimate from one of our professionals.
How long will it take to have my carpets cleaned at my home? The amount of time will be contingent on the size of the area needing to be cleaned and processes used – either low moisture, portable extraction, or truck-mount extraction, in terms of efficiencies and time. A highly trained ServiceMaster technician can help you choose a program that best meets your needs and schedule.
Will carpet cleaning be disruptive to my family? The team at ServiceMaster will work with you to schedule a time convenient for you. Our technician will inform you of estimated dry times needed.
Can I use household carpet cleaners for spot removal? We recommend using only ServiceMaster Clean products. For more information, contact your local ServiceMaster Clean professional.
How often do I need to get my carpets professionally cleaned? To keep your carpets in your home looking their best, we recommend having your carpets professionally cleaned every 6-12 months depending on traffic. Many carpet manufacturers require professional cleaning to maintain your warranty, so save your cleaning receipts.
When will I be able to walk on my floors after a carpet cleaning? Allow drying time of six to eight hours before you walk on your carpet. It is best to wait two days before placing heavy furniture back onto carpet if not using blocks
Will there be an odor? Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction, ensuring we do not leave any soapy residue behind. This allows for fresh, clean carpets.
Do I need to do anything prior to the technician arriving for my scheduled service? Yes. Remove breakables from the tops of furniture in the room we will be cleaning. Pick up items from the floor, such as rugs, plants, toys, pet beds, etc. Pre-vacuum all areas to be cleaned.
Do I have to move furniture? To get the best results with professional carpet cleaning, we recommend removing furniture from the rooms we will be cleaning. However, we can place blocks under lighter items such as end tables, coffee tables, dining room chairs, loveseats, chairs and small sofas. Items we clean around instead of moving include beds, armoires, pieces containing china and electronics, exercise equipment and large or heavy sofas.
Are there instructions to follow after my carpets are cleaned? Immediately after cleaning, it’s best to allow carpets to dry for at least 8 hours before walking on them. Walking on them may flatten the fibers. When walking on them for the next 8 hours, wear white cotton socks. Use air movers if needed to help air circulation as this will speed up the drying time. If a carpet protector such as Scotchgard was applied, foot traffic should be minimized for up to 24 hours to let the product cure. Don’t move any furniture back in place until carpet is completely dry or Scotchgard carpet protector has cured. Regular maintenance includes vacuuming often and cleaning up spills immediately.
How can I remove impressions on my carpets that heavy furniture left behind? Our technical experts at ServiceMaster Clean recommend using a clothes steamer to remove the furniture dents. If you do not have a clothes steamer handy, you can use a kitchen towel and an iron. Place a damp towel over the carpet dent. Heat the iron to a medium heat setting then set the iron on the damp towel. You can use the steam button on the iron periodically. Remove the iron and towel to check the carpet. If it is to your liking, use your fingers to fluff the carpet. If the dent still needs work, place the warm iron on the damp towel and repeat. This process is not suitable for carpets made of olefin fiber.
Hardwood
How do I know which WoodGlo option is right for me? Both WoodGlo options safely, yet aggressively, remove dirt, debris, grease, hair, soil, dust, built-up residue and contaminants left behind from other cleaning products trapped in your floors. But the right solution for you depends on the level of protection you desire for your floors. Level 1 provides basic professional cleaning while Level 2 offers a more intensive cleaning process with a glossier sheen and longer lasting protection.
Is professional hardwood floor cleaning expensive? Professional hardwood floor cleaning is a fraction of the price compared to getting your hardwood floors sanded and refinished. Letting us refurbish your floors allows you to bypass contacting a contractor to re-sand your floors, which may be more expensive. Call today to get an estimate from one of our professionals.
How long does it take to get the hardwood floors at my home professionally cleaned? Typically, it should not take more than a few hours depending on the size of the area to be cleaned. It’s best to allow 24 hours for drying to allow the floor to cure properly.
Will a professional hardwood floor cleaning be disruptive to my family? No matter which option you choose, we can perform services at the convenience of you and your household. Your floors will be ready for use with sock feet traffic within a matter of a couple of hours. Your trained technician will inform you and all family members of the cure times that you will need to be aware of based on the service option you choose.
Will hardwood floors turn yellow after my service? Hardwood floors that are coated with ServiceMaster water-based finishes will retain a clean, non-yellowing appearance.
Can I use household cleaning products on my hardwood floors? Never use wax, oil soap or other household cleaners on your hardwood floor. They can dull the finish and make refinishing more difficult. We suggest using our WoodGlo Neutral Cleaner on a weekly basis as needed with a microfiber flatmop. For more information about this product, ask your local ServiceMaster Clean professional.
How often do I need to get my hardwood floors professionally cleaned? The frequency for getting your hardwood floors professionally cleaned depends on which WoodGlo option you choose. To keep your floors in good condition, we recommend they be cleaned and refreshed every 6-12 months if choosing WoodGlo Level 1 and 3-5 years if choosing WoodGlo Level 2, depending on traffic and severity of damage.
When will I be able to walk on my floors after a hardwood floor cleaning? Allow drying time of at least one to two hours before you walk on your floors in sock feet. It’s best to allow 24 hours for drying to allow the floor to cure properly.
Will there be an odor? You may notice a faint scent. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat and humidity. An advantage of using our water-based finishes is they have less harmful fumes than oil-based finishes thanks to their low volatile organic compounds (VOC) levels.
Will the professional hardwood floor cleaning generate dust? No, our recoating process is dustless, which keeps your home cleaner.
I think my hardwood floors may need to be refinished but I’m worried about the price. What should I do? Call ServiceMaster Clean and one of our trained professionals will come to your home to inspect your floors. He/she will recommend the best way to restore your floors. We offer an intensive cleaning process that doesn’t require sanding. And this process is a fraction of the price compared to getting your wood floors sanded and refinished.
A fire almost destroyed my hardwood floors. What should I do? Leave the challenge to us. In many instances, getting them cleaned by a professional can help restore the natural beauty of your wood floors.
What do I do if major amounts of water, flood related or not, has come into contact with my hardwood floor? Don’t rip up the flooring because you think all hope is lost. Instead, call your ServiceMaster Clean professionals. In some instances, getting your wood floors professionally cleaned will bring your wood floors back to life and help restore your peace of mind.
Do I need to do anything prior to the technician arriving for my scheduled service? Yes, we ask that you remove breakables from the tops of furniture in the room we will be cleaning. Pick up items from the floor such as rugs, plants, toys, pet beds, etc. Vacuum or dust mop all debris on hardwood floors prior to your cleaning. Move heavy items such as pianos, sofas, entertainment centers, china cabinets or any other large furniture out of the rooms we will be cleaning. If items are too large to move, consult with your technician.
Are there instructions to follow after my hardwood floors are cleaned? It’s best to allow drying time of at least one to two hours before you walk on your floors in sock feet. Be cautious and protect floors from getting wet for 24 hours after application of either finish as it is not thoroughly cured yet. You can return furniture to your floors (with suggested use of felt pads) after 24 hours and return rugs to floors after 24 hour
