Residential & Commercial Restoration in Chicago, IL

Nasutsa Mabwa is the CEO of ServiceMaster Fire & Water Cleanup, serving homeowners, property managers, and businesses across Chicago. She leads the organization with a focus on responsiveness, accountability, and clear communication—especially when clients face unexpected property damage.

Under her leadership, the team has built a strong reputation for handling water damage, fire and smoke restoration, mold remediation, and specialty cleaning projects throughout Chicago’s neighborhoods. She works closely with operations to ensure every job is handled with care, attention to detail, and a clear plan from start to finish.

Nasutsa has been recognized for her leadership and business excellence, earning honors such as the 2024 Chicago Star Award, the 2021 SB100 Best of Small Business Award, the 2020 BBB Torch Award for Ethics, and a Stevie® Award for Business Excellence. She was also named a recipient of the 2025 Women Presidents Organization Entrepreneurial Women of Impact Award.

ServiceMaster Fire & Water Cleanup is part of the ServiceMaster Restoration By Simons family, a multi-award-winning restoration company with over 40 years of experience serving the Chicagoland area. She works alongside her husband, Sam Simon, an IICRC Master Fire, Water, and Textile Restorer (#137718) and co-author of the book RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset, which helps homeowners better understand and prepare for property damage risks.

Her leadership helps ensure clients receive reliable service, fast response, and the support they need during high-stress situations.

Sam Simon is an IICRC Master Fire Restorer, Master Water Restorer, and Master Textile Restorer (#137718), and a senior restoration expert at ServiceMaster Fire & Water Cleanup, serving Chicago and the surrounding communities. With over 40 years of experience in disaster restoration, he has managed complex residential and commercial losses involving water, fire, and smoke damage, mold remediation, and specialty cleaning.

Sam is the co-author of the book RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset, a practical resource that helps homeowners understand the risks of property damage and make informed decisions when disaster strikes. His approach is focused on clear communication, proper restoration methods, and helping clients navigate difficult situations with confidence.

He has extensive experience working in Chicago’s diverse building environments, from single-family homes to multi-unit properties and commercial spaces. Sam is known for identifying the root cause of damage quickly and developing effective plans to stabilize, clean, and restore affected areas.

ServiceMaster Fire & Water Cleanup is part of the ServiceMaster Restoration By Simons family, a multi-award-winning restoration company serving the Chicagoland area. Sam’s expertise plays a key role in ensuring that each project is handled with precision, professionalism, and a strong focus on long-term results.

Neda Howell is the Business Manager at ServiceMaster Fire & Water Cleanup, supporting operations and client coordination for restoration projects across Chicago. She plays a key role in keeping projects organized, on schedule, and clearly communicated from start to finish.

Neda works closely with homeowners, tenants, and business owners to help them navigate the restoration process, from initial contact through project completion. She helps ensure that communication stays consistent, expectations are clear, and every client understands what to expect at each stage of the work.

Her role is especially important in complex situations involving water damage, fire and smoke restoration, mold remediation, and specialty cleaning, where multiple steps and teams are involved. Neda helps keep everything moving smoothly so clients can focus on getting back to normal.

As part of the ServiceMaster Restoration By Simons family, she contributes to a team with over 40 years of experience serving Chicago and the surrounding areas, helping deliver reliable service and a better overall experience during stressful situations.

Shawn Ullenbrauck is the Water Mitigation Department Manager at ServiceMaster Fire & Water Cleanup, overseeing water damage response and drying operations across Chicago. He leads crews in the field and ensures that mitigation work is handled quickly, safely, and correctly from the start.

Shawn has hands-on experience managing a wide range of water losses, from small leaks in condos and apartments to larger multi-unit and commercial projects. In Chicago buildings, where water can move quickly between units and floors, his focus is on stopping the spread of damage and stabilizing the property as fast as possible.

He works closely with technicians on-site to monitor moisture levels, set up proper drying systems, and adjust the plan as conditions change. His attention to detail helps prevent long-term issues like structural damage or mold growth.

As part of the ServiceMaster Restoration By Simons team, Shawn plays a key role in delivering fast, reliable mitigation services throughout Chicago, helping homeowners, tenants, and business owners take control of the situation when it matters most.

Mark Oh is the Fire Cleaning and Contents Department Manager at ServiceMaster Fire & Water Cleanup, specializing in the cleanup and restoration of properties affected by fire, smoke, and soot damage across Chicago.

He oversees the cleaning and restoration of structural materials, personal belongings, and business contents following fire events. Mark has extensive experience managing smoke and soot damage, removing odors, and carefully handling items requiring detailed cleaning and restoration.

In Chicago buildings, where smoke and odor can travel quickly through shared walls and ventilation systems, his focus is on containing the impact and thoroughly restoring affected areas. He works closely with his team to ensure that materials are cleaned properly, contents are handled with care, and no residual odor or damage is left behind.

Mark also manages packout and content-cleaning operations, helping homeowners, tenants, and business owners recover items that might otherwise be considered lost. His approach is methodical and detail-oriented, ensuring that each project is handled with precision from start to finish.

As part of the ServiceMaster Restoration By Simons team, Mark plays a key role in helping clients recover after fire damage, restoring both property and contents with a focus on quality, care, and long-term results.

Yender Puentes is a Lead Technician at ServiceMaster Fire & Water Cleanup, working directly on restoration projects throughout Chicago. He is part of the team that responds on-site to water, fire, and mold damage, helping stabilize properties and begin cleanup.

Yender has hands-on experience with water mitigation, structural drying, debris removal, and detailed cleaning following damage events. He works in a wide range of environments, from homes and apartments to multi-unit buildings and commercial spaces across Chicago neighborhoods.

In fast-moving situations, his focus is on doing the job the right way from the start—setting up proper drying systems, removing damaged materials, and helping to prevent further issues such as mold growth. He works closely with project managers and department leads to make sure each job stays on track and is completed thoroughly.

As part of the ServiceMaster Restoration By Simons team, Yender helps deliver reliable on-site service to property owners experiencing unexpected damage, ensuring the work is completed carefully and efficiently.

Saab Shamoon is the Operations Manager at ServiceMaster Fire & Water Cleanup, overseeing day-to-day restoration operations across Chicago. He helps coordinate crews, manage project timelines, and ensure that each job moves forward efficiently from initial response through completion.

Saab plays a key role in organizing both residential and commercial restoration projects, including water damage, fire and smoke cleanup, mold remediation, and specialty cleaning. He works closely with field teams and department managers to keep projects on schedule, allocate resources effectively, and maintain consistent quality across all jobs.

In Chicago, where restoration projects often involve multiple units, tight timelines, and complex building conditions, Saab’s focus is on keeping everything running smoothly. He helps ensure that work is completed correctly, that communication remains clear, and that clients know what to expect throughout the process.

As part of the ServiceMaster Restoration By Simons team, Saab helps deliver reliable, well-coordinated restoration services to homeowners, tenants, and business owners facing unexpected damage.

Peter Ranke is a Claims Administrator at ServiceMaster Fire & Water Cleanup, helping homeowners, tenants, and business owners navigate the insurance side of restoration projects across Chicago.

He works directly with clients to organize documentation, track claims, and communicate with insurance carriers throughout the restoration process. His goal is to make a complicated and often stressful situation easier to understand, so clients know what to expect and what steps come next.

Peter supports a wide range of projects, including water damage, fire and smoke restoration, mold remediation, and specialty cleaning. He helps ensure that the necessary information is properly documented and submitted, reducing delays and helping projects move forward more smoothly.

In Chicago, where property damage can affect multiple units or involve complex building conditions, having clear, organized claim support makes a big difference. Peter helps bridge the gap between restoration work and the insurance process, so clients can stay focused on getting their property back to normal.

As part of the ServiceMaster Restoration By Simons team, he plays a key role in supporting clients through every stage of the recovery process.

Lucy Aguado is a Lead Coordinator at ServiceMaster Fire & Water Cleanup, serving as one of the first points of contact for homeowners, tenants, and business owners across Chicago. She helps guide clients through the early stages of the restoration process, making sure they understand what to expect from the start.

Lucy is responsible for coordinating initial response, scheduling crews, and helping organize project details so work can begin quickly. She works closely with both clients and field teams to keep communication clear and ensure that each project moves forward smoothly.

In situations involving water damage, fire and smoke cleanup, mold remediation, or specialty cleaning, Lucy helps bring structure to what can feel chaotic. Her focus is on making the process easier to navigate, answering questions, and helping clients feel supported from the very first call.

As part of the ServiceMaster Restoration By Simons team, Lucy plays an important role in delivering a consistent and organized experience for property owners throughout Chicago.

Adriana Rios is a Customer Intake Representative at ServiceMaster Fire & Water Cleanup, helping homeowners, tenants, and business owners across Chicago take the first step after property damage.

She is often the first point of contact when clients call in, and her focus is on making the process simple and clear from the beginning. Adriana gathers the necessary information, answers initial questions, and helps coordinate a quick response so restoration work can begin as soon as possible.

When people are dealing with water damage, fire, smoke, or mold, it can feel overwhelming. Adriana helps bring structure to that first conversation, making sure clients understand what to expect and feel supported right away.

As part of the ServiceMaster Restoration By Simons team, she plays an important role in ensuring a smooth, organized start to the restoration process for property owners throughout Chicago.

Emanuel Villareal is a Customer Service Representative at ServiceMaster Fire & Water Cleanup, supporting homeowners, tenants, and business owners throughout Chicago during the restoration process.

He helps clients stay informed and supported from the initial call through project completion, answering questions, providing updates, and making sure communication remains clear at every stage. Emanuel works closely with both the coordination team and field crews to help keep projects organized and moving forward.

In situations involving water damage, fire and smoke cleanup, mold remediation, or specialty cleaning, he helps ensure that clients always know what’s happening and what to expect next. His focus is on making the experience as smooth and stress-free as possible.

As part of the ServiceMaster Restoration By Simons team, Emanuel plays an important role in maintaining consistent communication and helping property owners across Chicago feel confident throughout the restoration process.

Pete Perez is a Technician Manager at ServiceMaster Fire & Water Cleanup, overseeing field crews and restoration work across Chicago. He plays a hands-on role in managing technicians on-site and ensuring that projects are completed safely, efficiently, and to a high standard.

Pete has extensive experience in water damage mitigation, fire and smoke cleanup, mold remediation, and structural cleaning. He works closely with his team in the field to guide the work, troubleshoot issues, and make sure proper restoration procedures are followed from start to finish.

In Chicago, properties—especially multi-unit buildings and older structures—can experience rapid changes in condition. Pete’s focus is on maintaining control of the job site, coordinating technicians effectively, and making sure the work is done right the first time.

As part of the ServiceMaster Restoration By Simons team, Pete helps ensure that restoration projects are carried out with consistency, professionalism, and attention to detail, supporting homeowners, tenants, and businesses throughout the recovery process.

Jacqueline Enriquez is a Cleaning Supervisor at ServiceMaster Fire & Water Cleanup, overseeing detailed cleaning and restoration work across Chicago. She leads crews responsible for cleaning structures, contents, and surfaces affected by water, fire, smoke, and other damage.

Jacqueline specializes in the detailed side of restoration, including soot and residue removal, content cleaning, and final-stage cleaning to ensure properties are safe and ready for use again. She works closely with her team to make sure every surface is properly addressed and no detail is overlooked.

In Chicago properties—especially multi-unit buildings and spaces affected by smoke or water—thorough cleaning is critical to fully restoring the environment. Jacqueline’s focus is on consistency, attention to detail, and making sure the finished result meets a high standard.

As part of the ServiceMaster Restoration By Simons team, she plays an important role in delivering clean, restored spaces for homeowners, tenants, and businesses throughout Chicago.