What You Can Expect From Us
We Stand by Our Word, and Our Customers
Since its founding in 1929 by Marion E. Wade, a former minor league baseball player, ServiceMaster has stood by its word and its customers. As a result, it has grown into a world-class company comprised of a family of brands providing residential and commercial services to 5 million customers in the past year alone. Our industry-leading brands provide essential services including termite and pest control, home service contracts, furniture repair, home inspections, residential and commercial cleaning, and disaster restoration to more than 75,000 homes and businesses every day.
Here in Santa Fe, our focus remains on being a reliable partner during challenging times. We ensure that our restoration strategies are designed to suit the architectural styles and building materials typical of the Santa Fe area. This means that our restoration efforts not only restore function but also preserve the aesthetic appeal unique to our locality.
The Industry’s “Go-To” Advisor
When disaster strikes, ServiceMaster Restore® is the one company to call. As one of the ServiceMaster companies, ServiceMaster Restore provides guidance and valuable service in disaster restoration to get your life or your business back to normal again. Whatever the challenge, we bring more than 60 years of experience to every job and combine our know-how with national strength and local ownership to create the solution that’s right for you.
Our longstanding presence in the disaster restoration industry equips us to handle both common and rare challenges proficiently. We understand that every restoration scenario demands a unique approach, tailored to the situation's specificities and complexities. Whether dealing with smoke damage from a wildfire or flood relief measures following a monsoon, our adaptive methods ensure efficient recovery.
National Network At and On Your Side
At ServiceMaster Restore, our professionals work with homeowners, insurance professionals, and business principals to navigate through the uncertainty following water or fire damage. Our nationwide network enables us to offer the scale of a national company, with the personalized service and guidance of a locally owned business. We have agreements with some of the largest property insurers in the United States and can help homeowners navigate through the insurance claims process. Our claims management department provides industry-leading claims management to help make the process as smooth as possible for both the homeowner and insurance partner.
This coordination not only facilitates prompt claims processing but also ensures clients are well-informed throughout the procedure. Trust plays a critical role during such instances, and our ability to foster it results from our emphasis on transparency and communication.
Service Drives Us, Integrity Guides Us
For 60 years, ServiceMaster Restore® has held strong to our core value of providing restoration services with the utmost integrity and understanding. We take our relationships personally and work directly and collaboratively with our customers to provide the optimal solution. Available 24/7, day or night, the experts at ServiceMaster Restore work to get the job done right and stay by your side until you are satisfied with the results.
We understand the emotional toll disasters can inflict, which is why our staff is trained not only in restoration techniques but also in providing empathetic support. Our goal is to relieve as much stress as possible from our clients, assuring them that they have a dedicated team working nonstop to restore their homes or businesses to their former glory.
Frequently Asked Questions
How Long Does the Restoration Process Take?
The duration of the restoration process can vary depending on the extent of the damage and the specific services required. Initial assessments typically take a few hours, where we determine the scope of work and establish a timeline. Water extraction and drying can last several days, while extensive fire damage repairs could extend over weeks. Our project managers provide detailed timelines during assessments to ensure clarity. We've streamlined our processes to minimize downtime without compromising on quality, aiming to restore your property efficiently and effectively.
How Are Insurance Claims Handled?
Managing insurance claims can be daunting, but at ServiceMaster Fire and Water Restoration by Rapid Response, we make it straightforward. Our team works closely with your insurance provider, offering comprehensive documentation to support your claim. We advocate on your behalf to ensure fair assessments. Additionally, our claims management team is always on hand to address any questions or issues that may arise, to ensure a smooth and transparent experience. This commitment to seamless claims processing is a core part of our customer-first philosophy.
What Precautions Are Taken During Restoration?
During the restoration process, safety and health are paramount. We adhere to strict protocols to ensure all work is performed safely and effectively. Personal protective equipment (PPE) is used by all team members to prevent any exposure to potential hazards. Work areas are isolated to contain any contaminants, and comprehensive cleaning ensures your space is safe post-restoration. Additionally, we conduct thorough checks to ensure all safety measures are correctly implemented throughout the process, providing peace of mind for our clients.
