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REVIEWS FOR ServiceMaster Restoration by Wills - New London FROM PEOPLE LIKE YOU

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  • We couldn't be more pleased!

    "

    We thank you for your services and can't say enough about how competent your crew was, and what a great job they did. We couldn't be more pleased.

    "

    Brenda H. Niantic, CT
  • Fast response and availability to answer questions.

    "

    Fast response and availability to answer questions.

    "

    Donald E. Mystic, CT
  • The entire experience was great!

    "

    The entire experience was great. The response time was amazing, the staff on site did a great job and the follow through after the fact was second to none. Great job!

    "

    Jeffery D. Waterford, CT
  • Thank you for a job well done!

    "

    I just wanted to say Thank You for a job well done!

    Your staff was prompt and efficient.  They were professional.  They kept to their appointments, and if they were running late they kept us in the loop as to when we could expect them.

    They did a great job drying everything out, and keeping the rest of my house clean in the process!

    I’ve been in this industry for 29 years and a homeowner for 23 years, and I have never had anything like this happen to me before.  I’m glad to know that your office/staff is taking good care of our insureds when they need help the most!

    Thanks again.

    "

    Debbie W. Lebanon, CT
  • Great disaster restoration service!

    "Thanks to the ServiceMaster team for a great cleanup."

    D.F. Gales Ferry, CT
  • The team did a great job and were very personable!

    "

    The team did a great job and were very personable. By the way I never did get to calling Kevin in New London about Donna. Years ago I used SERVPRO for a different problem, different building thought they did a decent job. However, when I looked up like services this time I happened to call ServiceMaster first. Donna was the person I dealt with. She was very friendly, very helpful and very patient. Because of her pleasant manner, I decided to make no other calls of inquiry and decided immediately on ServiceMaster. She is a great representative for your company. Pleasant, courteous customer service is hard to find, at times, these days!!

    "

    Gail C. Voluntown,
  • 5 star work!

    "ServiceMaster did an awesome job of cleaning up the carpets in our church. Thank you!"

    Tom G. Fishers Island, NY
  • Very helpful!

    "Your team was so helpful, courteous, and knowledgeable!"

    A.Y. Fishers Island, NY
  • Highly recommended and well worth it!

    "The New London ServiceMaster came highly recommended by a family member, and I was not disappointed! They were friendly, thorough, knowledgeable, and I am extremely pleased with the results."

    Jessica P. Preston, CT
  • I'd recommend ServiceMaster to anyone!

    "Thank you, ServiceMaster! You worked very hard to make sure the job was done right. I'd recommend you to anyone!"

    Susan A. Mystic, CT
  • Great work!

    "Overall, I was very pleased with how well everything went. Dry in 3 days. Great work!"

    Matthew R. Salem, CT
  • Above and beyond!

    "Your work was above and beyond my expectations."

    Bonnie W. Waterford, CT
  • A stressful situation made easy!

    "I was familiar with your work at a local school, and was thrilled to see how professional and informative you were. You worked with me to explore all avenues of mitigation, and made a stressful situation easy to cope with!"

    Melissa A. Noank, CT
  • Very thorough!

    "Very thorough and quick to respond."

    Beverly M. North Windham, CT
  • Very professional!

    "Rory, Jason, and the whole team were very thorough and professional."

    Grace E. Mystic, CT
  • 10 stars in my book!

    "Dan, Anthony, & Hector were the best! Very professional, honest, and caring young men. Thank you for your service!"

    Ingrid M. Groton, CT
  • 10 stars in my book!

    "Dan, Anthony, & Hector were the best! Very professional, honest, and caring young men. Thank you for your service!"

    Ingrid M. Groton, CT
  • Walked me through every step!

    "They were courteous and walked me through every step of the process."

    Derek N. Montville, CT
  • Answered all our questions!

    "Julio was awesome! Very responsive and answered all our questions."

    Tamara B. Griswold, CT
  • Wonderful experience!

    "Wonderful experience. I would recommend the company to everyone I know."

    Leah I. Waterford, CT
  • They knew how to get the job done!

    "They took their time and made me confident they knew how to get the job done!"

    Paul C. Norwich, CT
  • Very thorough!

    "The gentlemen were very thorough in the mold removal."

    Owen M. New London, CT
  • Rapid response and professional expertise.

    "

    We really appreciate the rapid response and professional expertise that saved our floors from the water damage.

    "

    James C. Mystic, CT
  • Wonderful experience with Servicemaster!

    "I had a wonderful experience with ServiceMaster Restore! I'd recommend them to anyone."

    Edward S. Montville, CT
  • Extremely knowledgeable and level-headed!

    "Extremely knowledgeable and level-headed."

    Lou W. Uncasville, CT
  • I'd highly recommend ServiceMaster!

    "I would highly recommend ServiceMaster and am thankful they saw it through."

    Bob F. Norwich, CT
  • Problem solved!

    "They completely sanitized my basement."

    Renee R. Groton, CT
  • Awesome people!

    "They were polite and professional."

    Mark K. Preston, CT
  • Glad I chose you!

    "Polite, knowledgeable, and upfront."

    Sue H. New London, CT
  • Staff was very respectful when in my home.

    "

    Staff was very respectful when in my home. Left my home clean each day when workday wrapped up. Office staff very helpful also.

    "

    Kendra P. Groton, CT
  • I'm 100% satisfied!

    "

    I'm 100% satisfied. Your guys were great, give them a raise! Basement looks nice and clean, no odors, completely dry. Great service.

    "

    Robert M. Norwich, CT
  • Great service!

    "I'm 100% satisfied. Your guys were great, give them a raise! Basement looks nice and clean, no odors, completely dry. Great service!"

    Robert M. Norwich, CT
  • Your service was spot-on!

    "Many thanks for all your help. Your service was spot-on. They were there very quickly on Friday evening and did what they needed to do, with great follow-up."

    Paula S. Groton, CT
  • Thank you for your immediate attention!

    "ServiceMaster was available for an urgent call. Thank you for your immediate attention!"

    Christine U. Norwich, CT
  • Happy with the response and service!

    "We were happy with the response and service from them!"

    Richard W. Gales Ferry, CT
  • Your staff were prompt and efficient!

    "I just wanted to say Thank You for a job well done! Your staff was prompt and efficient. They were professional, kept to their appointments, and if they were running late they kept us in the loop as to when we could expect them. They did a great job drying everything out, and keeping the rest of my house clean in the process! I’ve been in this industry for 29 years and a homeowner for 23 years, and I have never had anything like this happen to me before. I’m glad to know that your office/staff is taking good care of our insureds when they need help the most!"

    Debbie W. Lebanon, CT
  • I recommend ServiceMaster for any restoration needs!

    "Jeff was a pleasure to work with. Quick to respond and more than accommodating. Will be happy to recommend him and ServiceMaster for any restoration needs I hear of in the future. This company is lucky to have such an exceptional employee!"

    Alexcia B. Plainfield, CT
  • Thank you so much!

    "Extremely professional. Thank you so much!"

    Susan P. New London, CT
  • Excellent job!

    "

    Quick to respond and did an excellent job.

    "

    Linda W. Mystic, CT
  • Professional, courteous, polite and knowledgeable.

    "

    The two young men who came to our house were professional, courteous, polite and knowledgeable.

    "

    Bradley J. Groton, CT
  • I would like to personally thank Lori, Dan and all the staff at ServiceMaster that helped clean up after our exhibit fire.

    "I would like to personally thank Lori, Dan and all the staff at ServiceMaster that helped clean up after our exhibit fire. They had the skills and experience to demo and remove all the affected areas caused by the fire. Their willingness to please and work around our schedule was greatly appreciated. Their attention to detail and professionalism made working with them very comfortable and easy to trust. Thanks again for all the hard work."

    Ken B. Mystic, CT
  • Super professional!

    "Wanted to let you know what a good job the floor guys did. Super professional. Please share my appreciation with everyone at ServiceMaster. Great customer service all around. I've gotten lot's of compliments on floors already."

    Bob P. Old Lyme, CT
  • Professional, thorough, and sympathetic!

    "

    After experiencing a loss, ServiceMaster responded to a call from my Mother's insurance company and inspected the premises. From that day forward until the demolition was completed, I had the privilege of interfacing with two of your valued employees.

    These two gentlemen were professional in their approach, thorough, sympathetic to the unsettling situation I found myself in, and personable to be around.

    "

    Louise F. New London, CT
  • We thank you, and commend your excellent crew!

    "

    Please accept my appreciation for your excellent cleaning service, including rugs and carpet, at my new residence. The crew who came were all hard-working, efficient, cheerful, and did their work in a most agreeable and thorough manner.

    We thank you, and commend your excellent crew.

    "

    Rhoda H. Mystic, CT
  • These two gentlemen were professional in their approach, thorough, sympathetic to the unsettling situation I found myself in and personable to be around.

    "

    After experiencing a loss, ServiceMaster responded to a call from my Mother's insurance company and inspected the premises. From that day forward until the demolition was completed, I had the privilege of interfacing with two of your valued employees. These two gentlemen were professional in their approach, thorough, sympathetic to the unsettling situation I found myself in and personable to be around. 

    "

    Louise New London, CT
  • Well done

    "A thorough job well done."

    Laura C. Norwalk, CT
  • Good work!

    "Good work!"

    Kim P. New London, CT
  • Thank you for your excellent service.

    "Just wanted you to know that we liked your crew very much. Tina should be the crew leader as she is so detail oriented and thorough. Thank you for your excellent service."

    Terri G. Niantic, CT
  • Highly recommended!

    "Prompt and courteous service. Highly recommended!"

    Benjamin S. Norwalk, CT
  • I am extremely pleased!

    "The service was efficient. I am extremely pleased!"

    Steve L. Norwich, CT
  • Our thanks to Rodney and his team for their kind, considerate service.

    "

    We would like to thank ServiceMaster for the work they did in our home after a leak in our upstairs bathroom did considerable damage to our living room, downstairs bathroom and basement. Four men came and worked quietly and efficiently to remove our damaged walls and remove moldings. They covered all the areas worked in with plastic and tape minimizing dust to other areas of our home. They worked a long day minimizing the disruption this kind of work requires in the home. When they left at the end of the day no debris was left behind. Our thanks to Rodney and his team for their kind, considerate service.

    "

    Bill P. Stonington, CT
  • All aspects of experience went very well

    "All aspects of experience went very well: original phone talk, intake interview at site with quote, confirmation, and service date. High quality, customized to my needs in a very seriously filthy site. Cleaning team were thorough, as was your supervisor. Just what I needed."

    Karen W. Waterford, CT
  • The representative was thorough, knew his business and was able to give me an estimate that was accurate and allowed me to plan for this expense.

    "The representative was thorough, knew his business and was able to give me an estimate that was accurate and allowed me to plan for this expense. He worked well with my tenant as well as myself."

    Robert L Oakdale, CT
  • Thanks again.

    "Thanks again.  Your people did an outstanding job which was noted by the wedding that quickly followed completion of your work."

    Steve P. New London, CT
  • I have rarely been so impressed by a contractor!

    "

    I would like to thank you and your team for the truly excellent service you provided. I have rarely been so impressed by a contractor! Beginning with your prompt response to our inquiry, you came out in person to inspect the considerable mess and damage caused to our home by ocean flooding of storm Sandy. The value of your experience was immediately clear as you addressed what was a particularly challenging problem of determining just how to access the extremely tight, dark and dirty crawl space under our house to clear debris and seaweed, hose down the joists and subfloor that had been flooded with seawater, and protect the structure with an antimicrobial treatment. You deployed your crew within a day of my call, and they showed up on time and chipper, despite the difficult and unpleasant task ahead for them. Given my wife's severe allergies, I was concerned about the quality of work they would do and was present for the entire process. They were very professional and worked hard as a team, completing the job well and ahead of schedule. I wouldn't be happier with the outcome. Above and beyond was your willingness to work with me to ensure we could afford the project. I'll certainly be telling my neighbors about my experience.

    "

    John B. Niantic, CT
  • I would like to thank you and your team for the truly excellent service you provided.

    "Beginning with your prompt response to our inquiry, you came out in person (during a freezing cold rain!) to inspect the considerable mess and damage caused to our home by ocean flooding of storm Sandy. You deployed your crew within a day of my call, and they showed up on time and chipper, despite the difficult and unpleasant task ahead for them. They were very professional and worked hard as a team, completing the job well and ahead of schedule. I wouldn't be happier with the outcome. Above and beyond was your willingness to work with me to ensure we could afford the project. I'll certainly be telling my neighbors about my experience."

    John B. Niantic, CT
  • Would definitely recommend this service.

    "Rodney was on time for the initial inspection, was professional and specific in his estimate. The workers came as scheduled and the office was very responsive to our needs. Would definitely recommend this service."

    Maureen D. Waterford, CT
  • Can't thank you enough for the amazing job you did cleaning my couch for my new home.

    "Can't thank you enough for the amazing job you did cleaning my couch for my new home. The service was far above anything I could have expected. I will highly recommend you to anyone and everyone. Thank you!!"

    Denise G. Niantic, CT
  • We honestly didn't think it could be done so quickly!

    "We are ever-so-grateful to you for so promptly arranging to have our boat cleaned! We honestly didn't think it could be done so quickly after we contacted you! Please extend our sincere appreciation, to Hector and Luis, who are both such FINE gentlemen, and who both did such an OUTSTANDING job of cleaning and sanitizing our boat!!! The cabin was such a disgusting mess, and was such an extremely unpleasant and challenging task to clean! But, Hector and Luis got right to work and never even stopped to take a break! When they finished the job, the boat looked cleaner and better than it has looked in many years! We wanted to let ServiceMaster know that they should be extremely proud to have Donna, Luis, and Hector on their team! It will be our pleasure to highly recommend your company in the future!"

    Jo W. Groton, CT
  • We are ever-so-grateful to you for so promptly arranging to have our boat cleaned earlier today!

    "We are ever-so-grateful to you for so promptly arranging to have our boat cleaned earlier today! The cabin was such a disgusting mess, and was such an extremely unpleasant and challenging task to clean. But, Hector and Luis got right to work (without hesitation or complaint) and never even stopped to take a break (in spite of the fact that it was such a hot afternoon, and such a horrible mess and odor inside the cabin)! With our warmest thanks, again, to the four of you, for your great work and very kind attention!"

    Jo W. New London, CT
  • Great communication!

    "Very thorough and professional service. Great communication!"

    Phillip A. Gales Ferry, CT
  • Made daily trips to check on my house!

    "Where do I start? They came as soon as we called them and took right over. They were very very professional and helpful throughout this whole situation. They made daily trips to my house to check on the situation and were thorough. I would highly recommend your company!!"

    Carl W. Pawcatuck, CT
  • Dan was an amazing representative of your company!

    "

    Your service man, Dan, was an amazing representative of your company. He made my husband and I feel as though he was right along side us with our water issue. He was very clear in what he needed to do, extremely professional, and made this whole predicament less of a burden on us. Please do let him know that he did an outstanding job. You should be very lucky to have such a hard, caring worker on your team. It is because of him that I will recommend your company to others!!!!!!

    "

    Darlene Y. Waterford, CT
  • Dean was very knowledge, professional and suggested a solution that was effective and saved us a lot of money.

    "Dean was very knowledge, professional and suggested a solution that was effective and saved us a lot of money. The remediation group were excellent. Dean controlled the project and gave us suggestions in the rehab."

    William S. New Fairfield, CT
  • Your crew was very professional

    "Your crew was very professional - they took the time to explain the process & answer questions without rushing me. Additionally, they walked me through what they found after the treatment."

    Patricia B. Preston, CT
  • I would highly recommend your company!!

    "

    Where do I start? They came as soon as we called them and took right over. They were very very professional and helpful throughout this whole situation. They made daily trips to my house to check on the situation and was very thorough. I would highly recommend your company!!

    "

    Carl W. Pawcatuck, CT
  • Very thorough and professional service!

    "

    Very thorough and professional service. Great communication.

    "

    Phillip A. Gales Ferry, CT
  • The service people were very accommodating!

    "

    Everything was explained to me. At the time, I had a lot going on due a death in the family. The service people were very accommodating to being here and fitting into my schedule. They made appointments and kept them. They appeared knowledgeable and did a thorough job. They had really powerful dehumidifier and fans.

    "

    Ellen G. Groton,
  • Thank you very much for your help in all of this!

    "

    Thank you very much for your help in all of this. We appreciate the professionalism of the ServiceMaster crew that worked on our floor and that you are keeping us informed and up to date.

    "

    R. Scott W. Groton,