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About Us

Our Company and Owner

Chris Close began his career in 1979 as a technician at a ServiceMaster franchise. As he grew in the company, Chris and his wife Diane decided to pursue their dream of being a franchise owner. In 1985, the Closes opened a new franchise in Norwich, NY. After 7 years of service in Norwich, they sold the business.

In 1991, they purchased and have since owned the franchise in Syracuse, NY. The business handles disaster restoration. The company also does carpet/upholstery cleaning, house wide cleaning and catastrophe cleaning. In 2014 they expanded the business into Cortland and Western Oneida County. With a staff of 15 employees. In 2018 they expanded the business again into Rochester, NY with a staff of 6 employees for this location. ServiceMaster Recovery by Close is committed to providing customers with piece of mind in their time of need. That is why he and his employees are on call 24 hours day, 7 day a week, 365 days a year.

Affiliations & Achievements

  • Completed ServiceMaster Academy of Science
  • Certified by Restoration Consultants for Mold & Sewage Damage
  • Subrogation Certified through William Stewart Associates, Inc.
  • Certified by IICRC. (Institute of Inspection Cleaning & Restoration Certification): Water Damage Restoration & Applied Structural Drying
  • Company has been recognized for regional & national achievements
  • Company assisted in cleanup of the Pentagon in the aftermath of 9/11

At ServiceMaster Recovery By Close, our commitment is to you, our customer. We believe that restoring your home or office is not a commodity, but an opportunity to provide remarkable service. This family owned and operated restoration franchise is backed by national resources. ServiceMaster Restore is the world’s largest restoration company.

ServiceMaster Recovery By Close provides service to homes, businesses, and housing complexes. We serve Onondaga, Madison, Oswego, Cayuga, Cortland, Tompkins, Western Oneida, Seneca, Yates, Ontario, Wayne, Monroe, Orleans Counties. Having offices centrally located in Syracuse and Rochester allows us to reach our customers quickly. We arrive within two to four hours after being notified of the need for emergency services. We are a family business that is dedicated to assisting and supporting your family and business. We sincerely thank you for your trust and patronage in the past, and looking forward to serving you in the years to come.

Our Priority

When it comes to your home or business, our priority is to minimize interruption. We understand these circumstances are stressful and challenging. This is why ServiceMaster Recovery By Close offers emergency services promptly and efficiently. We are available to assist you with losses big and small. Whether you have damage to one room or office or the entire home or business, we have large loss capabilities and can mobilize resources quickly.

For your assurance and safety, our technicians arrive in uniform with proper identification. We drive a ServiceMaster Restore yellow vehicle. Team members are background checked, professional, and certified by the IICRC. ServiceMaster has spent 60 years developing advanced cleaning technologies with state-of-the-art products.

Whatever type of disaster you face, ServiceMaster Recovery By Close will provide an assessment. We will evaluate the damage and communicate the steps involved. We will review the scope of required services with your insurance company, and complete the job to your satisfaction. We will stay in touch throughout the restoration process. We work extensively with all major insurance carriers. We excel at all facets of working with agents like providing documentation needed by adjusters and companies. We understand how to handle communication required by agents.

ServiceMaster Recovery By Close is well known for our cleaning services. We clean carpet, upholstery, floor care, tile and grout in homes and businesses in Central New York. Regular cleaning by skilled professionals can extend the life of your floor, upholstery or carpet. It can help maintain its rich appearance in an affordable and consistent manner. At ServiceMaster Clean, our research and development team develops state-of-the-art products and processes. We understand the essentials of removing stains, applying detergent, and reducing soil levels. We work to your specifications and guarantee the job is done right. We have staked our reputation on our high-performing products and world class service. This is why homeowners in Central New York have depended on ServiceMaster Recovery By Close for exceptional cleaning.

The ServiceMaster Family of Brands

ServiceMaster Clean and ServiceMaster Restore are part of the ServiceMaster Family of Brands. We are one of the world’s largest and most versatile service networks with locations in the U.S. and Canada as well as 40 countries around the world. Each year, the ServiceMaster family of brands serves 10.5 million homes and businesses in the United States. We offer residential and commercial services across industries. Different industries include the following. Lawn, tree and shrub care. Termite and pest control. Home service contracts. Furniture repair. Home inspections. Residential and commercial cleaning. Disaster restoration.

These services are provided through a network of company-owned and franchised service centers. These operate under the following brands. American Home Shield®. ServiceMaster Clean®. ServiceMaster Restore®. Merry Maids®.

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