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About Us

Our Company and Owner

Chris Close began his career in 1979 as a technician at a ServiceMaster franchise. As he grew in the company, Chris and his wife Diane decided to pursue their dream of being a franchise owner. In 1985, the Closes opened a new franchise in Norwich, NY. After 7 years of service in Norwich, they sold the business.

In 1991, they purchased and have since owned the franchise in Syracuse, NY. The business handles disaster restoration, but also does carpet and upholstery cleaning, house wide cleaning and catastrophe cleaning. In 2014 they expanded the business into Cortland and Western Oneida County. With a staff of 15 employees. In 2018 they expanded the business again into Rochester, NY with a staff of 6 employees for this location. ServiceMaster Recovery by Close is committed to providing customers with piece of mind in their time of need. That is why he and his employees are on call 24 hours day, 7 day a week, 365 days a year.

Affiliations & Achievements

  • Completed ServiceMaster Academy of Science
  • Certified by Restoration Consultants for Mold & Sewage Damage
  • Subrogation Certified through William Stewart Associates, Inc.
  • Certified by Institute of Inspection Cleaning & Restoration Certification in: Water Damage Restoration & Applied Structural Drying
  • Company has been recognized for regional & national achievements
  • Company assisted in cleanup of the Pentagon in the aftermath of 9/11

At ServiceMaster Recovery By Close, our commitment is to you, our customer. We believe that restoring your home or office is not a commodity, but an opportunity to provide remarkable service. This family owned and operated restoration franchise is backed by the national resources of ServiceMaster Restore, the world’s largest restoration company.

ServiceMaster Recovery By Close provides service to homes, businesses, and housing complexes, in Onondaga, Madison, Oswego, Cayuga, Cortland, Tompkins, Western Oneida, Seneca, Yates, Ontario, Wayne, Monroe, Orleans Counties. Having offices centrally located in Syracuse and Rochester allows us to reach our customers quickly within two to four hours after being notified of their need for emergency services. We are a family business that is dedicated to assisting and supporting your family and business. We sincerely thank you for your trust and patronage in the past, and looking forward to serving you in the years to come.

Our Priority

When it comes to your home or business, our priority is to minimize interruption. We understand these circumstances are stressful and challenging, which is why ServiceMaster Recovery By Close offers emergency services to respond promptly and efficiently, to return your home or business to its original state, and restore your peace of mind. We are available to assist you with losses big and small. Whether you have damage to one room or office or the entire home or business, we have large loss capabilities and can mobilize resources quickly.

For your assurance and safety, our technicians arrive in uniform with proper identification in a ServiceMaster Restore yellow vehicle, are background checked, professional, and certified by the Institute of Inspection Cleaning and Restoration Services. And with nearly 60 years of experience, ServiceMaster Restore and ServiceMaster Clean has developed the most advanced cleaning technologies with state-of-the-art products, equipment, and methods.

Whatever type of disaster you experience, ServiceMaster Recovery By Close will provide you with a professional assessment of the damage and communicate the steps involved throughout the restoration process, review the scope of required services with your insurance company, and complete the job to your satisfaction. Since we work extensively with all major insurance carriers, we excel at providing documentation needed by adjusters and companies, communication required by agents, and services needed by home and business owners.

ServiceMaster Recovery By Close is well known for our carpet, upholstery, floor care, tile and grout cleaning services to homes and businesses in Central New York. Regular, thorough cleaning by skilled ServiceMaster Clean professionals can extend the life of your floor, upholstery and carpet investment, maintaining its rich appearance in an affordable and consistent manner. At ServiceMaster Clean, our research and development team works to ensure that we are using state-of-the-art products and processes to remove stains, detergent, and reduce soil levels. We work to your specifications and guarantee the job is done right. We have staked our reputation on our high-performing products and world class service. That’s why thousands of homeowners in Central New York have depended on ServiceMaster Recovery By Close for the clean you expect and the service you deserve.

The ServiceMaster Family of Brands

ServiceMaster Clean and ServiceMaster Restore professionals are part of the ServiceMaster Family of Brands, one of the world’s largest and most versatile service networks with locations in the U.S. and Canada as well as 40 countries around the world. Each year, the ServiceMaster family of brands serves 10.5 million homes and businesses in the United States with residential and commercial lawn, tree and shrub care, termite and pest control, home service contracts, furniture repair, home inspections, residential and commercial cleaning and disaster restoration.

These services are provided through a network of company-owned and franchised service centers and business units, operating under the following brands: Terminix®, TruGreen®, American Home Shield®, ServiceMaster Clean®, ServiceMaster Restore®, Merry Maids®, AmeriSpec® and Furniture Medic®.