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REVIEWS FOR ServiceMaster Restoration Services - Concord FROM PEOPLE LIKE YOU

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  • Insurance coverage

    "Hector H is very pleasant and did a great job assessing the water damage and getting things under control. We felt reassured by his professionalism and expertise. He worked quietly and diligently as he inspected the water damage using meters, probes and other instruments to measure the degree of moisture and humidity. Hector kept us informed answering any questions as he continued explaining and showing us his findings and recommendations for correction. We were impressed how quickly Hector H took control of the situation by working quickly and efficiently removing old water soaked padding and debris and setting up equipment to dehumidify and air dry affected areas. His work is organized and he displays professional competence; we felt very confident as he labeled and documented areas of concern then hooked up the equipment and encouraged our questions and/or comments. He has a great attitude and work ethic and reviewed the brochure with us about next steps in this process. We feel lucky that Hector H was the guy that came to handled our crisis. He quickly got the situation under control, assessed, it, show us the problems identified by the meters , probes data ect... set goals with us and explained the interventions and using equipment to dry out our home. He put emphasis on safety and precautions as being paramount in safe and effective correction; as we reviewed the brochure noting numbers to call him or the company in case of emergency or immediate concern. Hector was just as pleasant and reassuring when he was leaving as he was when he walked in our door. I hope if we ever have a water crisis again we can have Hector H service us. He is and was the ultimate SERVICEMASTER! Please be sure to share this review with him so he knows how much we appreciate him and his expertise. Sincerely, Yvonne and Joe Prince Javanize@aol.com 510-245-2913"

    Hector H. Hercules, CA
  • "Subfloor Water Damage"

    "When Hector H. arrived to our house he was very respectful. He took his time to inspected and assess the water damage of the subfloor. Brought all the equipment needed for the job and once the work was done he cleaned the area. We felt satisfied with the work."

    Juan & Josefina Jimenez Suisun City, CA
  • Excellent Job!

    "I'd like to provide some feedback. We had two individuals come to work at our location for a few days. Their names we Cesar and Paul. Cesar and Paul were very courteous and did an excellent job of explaining what they were doing and they stayed until the job was done, paying close attention to the details. It has been a pleasure working with them, and especially since my mother only recently moved to this retirement community and we are completely unfamiliar with things here in Walnut Creek."

    Amy Walnut Creek,
  • Exemptional Job!

    "Your company has done an exemptional job inside ur facilities over the past year. On behalf of the Custody Service Bureau, thank you very much for your responsiveness and assistance in our COVID response. We will keep your company on our vendor response list in case we need to reinstate services in the future."

    Jose from Contra Costa County Office of the Sheriff
  • Excellent Service

    "

    I wanted to thank everyone at Service Masters for their excellent service at my home so far. It's really difficult dealing with damage to your home and Nicole has been a big help keeping me calm and I am confident that she is helping me get my house taken care of while providing me with elite customer service. I also want to thank Caesar who has been very professional and courteous while he has been taking care of my house and making sure everything gets dried out. I also want to thank Danny for helping pack my belongings and cleared the way for the work to move forward. I have been very fortunate to have some of your best helping me to get my place taken care of. Thank you for having the right people in place to help me get my place back in order. 

    "

    Anthony B. Pacheco, CA
  • Excellent Service!

    "

    I wanted to thank everyone at Service Masters for their excellent service at my home so far. It's really difficult dealing with damage to your home and Nicole has been a big help keeping me calm and I am confident that she is helping me get my house taken care of while providing me with elite customer service. I also want to thank Caesar who has been very professional and courteous while he has been taking care of my house and making sure everything gets dried out. I also want to thank Danny for helping pack my belongings and cleared the way for the work to move forward. I have been very fortunate to have some of your best helping me to get my place taken care of. Thank you for having the right people in place to help me get my place back in order. 

    "

    Anthony B. Pacheco, CA
  • Thank You!

    "Thank you both so much for all of your kindness, support, great teamwork, and a job well done. This would have been unbearable without your help.

    "

    Mary Ann
  • Outstanding

    "Both crews that have been out, have been very outstanding and professional. I appreciate their communication and the way they are caring for me and my home. Great job Jose G, TK, and Daniel Arana."

    Catherine B.
  • ServiceMaster has been amazing!

    "

    ServiceMaster has been amazing through this process. They are on top of things helping me determine coverage and reaching out to adjusters on my behalf. Customer service has been amazing and I appreciate their help. From the initial inspection until now I have been satisfied. 

    "

    Emily
  • Sincere Appreciation

    "

    Dear Sirs, 

    I'm writing to express my sincere appreciation for the outstanding services received from ServiceMaster Restoration Services. It was a pleasure to work with Mark Adams, construction superintendent, throughout the whole process. He thoroughly understood how to carry out his responsibilities which resulted in a positive outcome for my project. 

    Mark was responsive, courteous, and always professional. He listened to my concerns and was practical and honest when responding to them. I felt confident that the restoration of my home would be completed appropriately. I am thoroughly pleased with all the work done at my home by ServiceMaster Restoration Services. 

    The fire at my home was one of the most stressful events of my lifetime. Thank you for having professional and excellent staff that really helped me and my family move back into a safe, beautiful home environment. 

    I will highly recommend ServiceMaster Restoration Services to my friends and family. 

    "

    Sylvia D. Bay Point, CA
  • Fantastic

    "If there I one word to describe your team it would be FANTASTIC.  Thank you, Halil, Carlos, and Mike for being attentive and communicative. Thank you for everything you do!

    "

    Cytokinetics, Inc.
  • "

    The individual who came out and did the inspection at my home (TK) was absolutely superb and was a great representative of your company.

    "

    James B.
  • Highly recommend!

    "ServiceMaster has been wonderful! They are professional, efficient, and compassionate during a very stressful situation for me. I would highly recommend them."

    Pam A.
  • Amazing!

    "

    Your crew has been absolutely amazing super professional and just great people in general so thank you so much for your hard work!!

    "

    Daniele R.
  • Very Professional

    "

    “Thanks to the Service Master crew, Very professional. Thanks Nico for all of your help.”

    "

    David E. Concord, CA
  • If we could give you a 100 stars!

    "We would like to thank everyone at ServiceMaster for their excellent customer and technical service. Nico & Veronica for scheduling, keeping us in the loop and working with State Farm. Thank you to Alejandro for identifying the areas damaged by the water. Michael for your quick response to set up the blowers, dehumidifiers, checking the walls and flooring for water seeping and spreading. The demo crew for doing a Fantastic job of removing all the wet material, covering all the windows, areas we requested, putting up the plastic wall to keep bedrooms clean, and removing all the debris. Also thank you very very much for helping Fred move the china cabinet out to the garage. Excellent job by all! If we could give you 100 stars we would."

    Fred & Susan Concord, CA
  • Appreciate the help

    "

    Appreciate the help, partnership, and professionalism as usual. I will keep you in mind for near future jobs. 

    "

    Joyce