"We couldn’t be more thankful or grateful for all the support from Service Master for handling the major water damage at our moms house, every time we think there’s something we need to take care of, they have already taken care of it, the whole team is amazing and we are so thankful to Darren Pine for setting this up and having a team out there literally within 2hrs. on Memorial Day! There’s still lots to do but we can relax knowing Service Master has it all under control. Nikki Pine Lee Pine"
Nell Herrera Union City, CA
"I love ServiceMaster! They are doing a great job!!"
"A water leak in the kitchen dishwasher required reflooring with cabinet and appliance removal, packing of the kitchen cabinets, drawers, and pantry contents for storage in a driveway pod.
My insurance company sent Service Master to perform the move-out to the pod and return after the repairs were completed. Service Master was the one stop service provider.
SM’s estimator arrived to review the damage and assess the resources required. He said to give him a call a couple of days before the move-out day.
We called the project manager when ready. Service Master arranged for a “pod” to be dropped in the driveway the day before the move. On move day, Service Master sent a team led by Raol and Zinzun who disassembled a large table and wrapped the table and appliances for storage while another group proceeded to wrap, the contents of all the drawers and shelves, packed them in storage boxes with labels of the contents and the drawer or cupboard that they came from. They loaded them very neat and tightly into the pod.
The unpack process was about 3 months later. One phone call to Service Master on a Wednesday scheduled Raol and Zinzun return at 8:00 A.M. on Friday to unload the pod. They were wearing their COVID masks, put a tarp on the new kitchen floor to protect it, and proceeded to unload the contents of the pod and assemble the kitchen table, unwrap the protective film around the appliances, and stage the boxes for unpacking at our direction. They even explained that the boxes were ours to keep, reuse, give away, or sell, but if we flattened them and put them in the pod, they would dispose of the cardboard and wrapping tissue when the pod was removed.
This was a daunting task for a senior to handle, but Service Master made it fast, easy, and efficient with a team that treated our kitchen stuff like it was their own. I would not hesitate to use them on another project or recommend them to friends. Job well done! It was a pleasure to work with them.
Thank you all:
Tami – Project Manager
Paula - Billing
Raol and Zinzun - leads
and all the ladies that packed our possessions.
T. and N.
T & N Sunnyvale, CA
I appreciate your professional approach, flexibility and understanding, and your friendly assistance.
I am impressed and grateful for the water mitigation work you and your team did, it's thorough, efficient and proves your subject matter expertise.
Thank you for your solid work.
A special shout out and Thank You to Tino for his excellent support and especially his regular and effective communication with me as I spent time in Asia and Europe for my work. I developed trust in Tino, his judgement and guidance, he was always there for me."
Mehul and Rahu San Jose, CA