Disaster Restoration Industry Insights from ServiceMaster Dynamic Cleaning Employees
For over 25 years, our team at ServiceMaster Dynamic Cleaning has been at the forefront of restoring homes and businesses after disasters strike. In this time, we've seen it all – from floods to fires, storms to mold infestations. Through the decades, our dedicated employees have amassed a wealth of knowledge and experience that has shaped both our company and the industry as a whole. As we celebrate our 25th anniversary, we reflect on the invaluable insights gained by our tenured employees.
Mold Can Begin To Grow in 24 Hours
“I quickly learned that mold can begin to grow in as little as 24 hours after a water loss. While writing estimates for water damage jobs over the past 7 years, I’ve noticed that losses that are not remediated quickly also suffer from mold growth damage. This increases not only the cost of the job repair but also the time it takes to complete the job and get the homeowner back to normal” Kristen, Estimating Specialist
Dispose of 9-volt Batteries Properly
“Don’t just throw a 9-volt battery away in the trash, even if it’s dead. I remember a job we did a few years back where the homeowner disposed of a 9-volt battery improperly and started a fire in their home. The fire damage was devastating. I now make sure to always tape over the terminals before tossing them so they don’t start a fire”. Samantha, Inside Claims Manager
Ground Water is Not Covered by Insurance
“I’ve only recently started working at ServiceMaster Dynamic Cleaning and I never realized how often basements flood! In my first month here, the number of calls I fielded for help with basement flooding was staggering. I was also surprised to find out that most traditional property insurance policies do not cover groundwater flooding”. Julia, Customer Service Representative
Communication is Key
"Clear and consistent communication is essential in the restoration industry. I’ve seen the difference good collaboration can make in the job process. When our project managers collaborate and involve the insurance adjusters, it makes my job easier. Effective communication is what keeps everything running smoothly." Chuck, Accounting Specialist
Adequate Insurance Coverage is Essential
"A lot of people don't realize that they do not have enough property or contents coverage in their insurance policies. I've been with ServiceMaster Dynamic Cleaning for over 20 years and I see this happen especially with large fire losses. When the cost to replace all their belongings exceeds their policy coverage, the homeowner is left to pay the difference." Michelle, Estimating Manager
Choose a Restoration Company with Experience
"People find out the hard way that a restoration company didn't have the knowledge and experience to investigate the scope of a water damage loss. We often see this happen when there is a leak in the kitchen. We've been called in countless times to finish the water damage restoration that another company has missed. You'd be amazed at how far water can travel out of sight, under the cabinets and hardwood flooring. A less experienced restoration company will leave the cabinets or floor in place when in reality they are still wet and will eventually lead to mold growth". Cathy, Chief Financial Officer
Adaptability is Key
"One thing I've learned over the years is that no two disasters are the same. Being proactive with the job scope allows us to anticipate and address potential issues before they arise. Each job provides new lessons that shape our approach to future projects. Real-time execution and tackling challenges head-on help our teams lead effectively and overcome obstacles". Matt, Project Manager
Quick Action Prevents Further Water Damage
"You can prevent further damage by taking action as soon as you spot signs of water damage. Lift draperies off the floor by looping the curtain through a coat hanger and placing it on the curtain rod. Also, you can prop up wet furniture cushions and place aluminum foil or small wood blocks under furniture legs" Jorge, Crew Chief
Get Ahead of Fire Damage Odor
"While you wait for help to arrive, you can get ahead of the fire damage and smoke odor by opening the windows if the temperature is above 60 degrees." Darren, Fire Damage Technician
Safety First After Water Damage
"Water damage can lead to dangerous situations if you're not careful. If you have standing water in a room, make sure the electricity has been turned off. Also, you never want to use electrical appliances while on wet carpet or flooring". Tony, Water Damage Technician
Prevent Further Fire Damage
"When you have experienced a fire damage loss, you need to be careful not to touch anything with your bare hands. Oil from hands can permeate upholstery, wall, and woodwork, causing additional damage". Mike, Crew Chief
In the fast-paced world of disaster restoration, the insights gained by our tenured employees are invaluable. From adaptability and attention to detail to empathy and resilience, these lessons have shaped our company's approach and set us apart as industry leaders. As we celebrate our 25th anniversary, we look forward to continuing to serve our clients with excellence, compassion, and dedication for many years to come.
