Why ServiceMaster Restore?
Because We’re Committed to Guiding You from Crisis to Resolution
For more than 65 years, ServiceMaster Restore® has held strong to our core value of providing restoration services with the utmost integrity and understanding. We invest in our customer relationships, and work directly and collaboratively with our customers to provide the optimal solution. Available 24/7 every day of the year, the experts at ServiceMaster Restore work to get the job done right and stay by your side until you’re satisfied with the results.
- We are supportive. We understand that disasters are a time of uncertainty. Since we’ve experienced it all before, we’re proud to help guide our customers through these unsettling times, providing support and guidance from beginning to end, to help customers navigate the solution that's right for them.
- We are genuine. We provide the care, understanding, and integrity our customers deserve.
- We are experts. In fact, we wrote the playbook, continually set the industry standards, and know how to do it best.
- We are committed. We have an unwavering commitment to working with our customers throughout the process, do what we say we'll do, and follow up to ensure satisfaction.
- We are accessible. We’re available 24/7 every day of the year to help our customers through the worst, and to ease any confusion and provide understanding throughout every step of the process.
Comprehensive Training & Certification
Being the best in the business starts with having highly-trained professionals. In our 20,000 square feet state-of-the-art training facility located in Memphis, Tennessee, we provide comprehensive training for all our employees, as well as ongoing training for both franchise owners and their staff.
Greater Preparedness Through Our Disaster Operations Center
Our Disaster Operations Center (DOC) tracks weather trends and potentially catastrophic events that may severely impact homes or businesses across a wide geographic area. Thanks to our national footprint and more than 850 locations, ServiceMaster Restore can respond to disasters of any size quickly and efficiently.
Ensuring Customer Satisfaction
At ServiceMaster Restore, our commitment to customer satisfaction goes beyond just providing industry-leading standards. We have developed several programs to enhance the overall experience of our customers and ensure their complete satisfaction with our restoration services. These programs are designed to address specific needs and expectations, offering additional support and peace of mind throughout the restoration process. Here are some of the programs we have implemented:
- Customer Satisfaction Surveys: We value feedback from our customers and actively seek their input to continually improve our services. After the restoration process is complete, we may conduct customer satisfaction surveys to gather feedback on their experience. This feedback helps us identify areas of improvement and address any concerns or issues promptly.
- Quality Assurance Inspections: To maintain the highest standards of service, we perform quality assurance inspections during and after the restoration process. These inspections ensure that our work meets our rigorous standards and that the customer's expectations are met or exceeded. If any deficiencies are identified, we take immediate corrective actions to rectify the situation.
- Follow-up Communication: We believe in maintaining open lines of communication with our customers. After the restoration is completed, we may follow up with our customers to ensure their satisfaction and address any further questions or concerns they may have. This proactive approach demonstrates our commitment to their well-being and provides an opportunity for additional assistance, if needed.
- Warranty Programs: Depending on the nature of the restoration work, we may offer warranty programs to provide added protection and peace of mind for our customers. These warranties outline the scope of coverage and specify the duration for which our work is guaranteed. By offering warranties, we stand behind the quality of our services and reassure our customers that we will take responsibility for any issues that may arise within the specified warranty period.
- Ongoing Support: We understand that the restoration process can be overwhelming for our customers. To ease their concerns, we provide ongoing support throughout the restoration journey. Our team of experts is available to answer questions, provide guidance, and offer assistance even after the project is completed. We strive to build lasting relationships with our customers and ensure that they feel supported every step of the way.
These programs and initiatives are a testament to our dedication to customer satisfaction. By going above and beyond industry standards, we aim to exceed our customers' expectations and provide them with the best possible experience during their restoration journey. Our commitment to excellence and customer-centric approach set us apart in the restoration industry and reinforce our mission to help customers restore their lives and properties with confidence and peace of mind.
Designed to measure customer satisfaction and improve customer loyalty, ServiceMaster Restore uses the Tell ServiceMaster program to survey customers at the end of every job, improve our service, train our employees based on customer feedback, and ensure that our customers are satisfied with the work we performed.
Service Level Agreements (SLAs)
At ServiceMaster Restore, we measure our success through customer satisfaction. Our service level agreements (SLAs) are monitored in real-time to determine any adjustments or corrections necessary to ensure we provide the best solutions for our customers. We consistently maintain industry-leading Net Promoter Score (NPS) ratings reflecting our unrivaled service.
Don’t just take our word for it. Visit our Consumer Affairs page to see our customer reviews.
Don’t Know What to Do Next? We Do.
- We’re ready to restore your home or business after any disaster.
- Our trained and well-equipped experts respond to your emergency needs, 24/7/365.
- With you as our priority, we say what we do and do what we say.