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Why Use ServiceMaster To Clean Your Carpets

More than 60 years ago, ServiceMaster Clean® began offering carpet cleaning services to homeowners and businesses. We have trained technicians that know the exact amount of pressure to use when cleaning, which cleaning products are best for your carpet and how to remove stains, soil and spots without over wetting the carpet or leaving behind a sticky residue. And the rental machine itself is a one-pass treatment that doesn’t pre-treat spots or rinse with clean water afterward. Homeowners are left with over-wet carpets and detergent residue. ServiceMaster Clean follows a thorough, five-step cleaning process to ensure both dirt and detergent are cleaned from your carpets using high-powered, truck-mounted equipment.

Our Carpet Cleaning Process

Step 1: Inspect, with you, the area to be serviced and review of the total cost of the service.

Step 2: Apply a pre-spray to the carpet and let it dwell for three to five minutes. The pre-spray is a detergent solution that emulsifies (breaks down) the soil embedded in the carpet.

Step 3: Extract the detergent solution.

Step 4: Rinse with clear water. This removes any residue that might cause the carpet to re-soil faster allowing for fresh, clean carpets.

Step 5: Post-treat any spots that might remain.

Step 6: Inspect the carpets with you to ensure your complete satisfaction.


We advise you on how to maintain your carpets.

Pre-Cleaning Instructions

  • Remove breakables from the tops of furniture in the room we will be cleaning.
  • Pick up items from the floor, such as rugs, plants, garbage cans, etc.
  • Pre-vacuum all areas to be cleaned.

Note: We will place blocks under lighter items such as coffee tables, chairs and small sofas. Items we clean around instead of moving include file cabinets, conference room tables, bookcases, lobby furniture and large pieces of furniture.

Post-Cleaning Instructions

  • Stay off freshly cleaned carpets for at least 8 hours. Walking on them may flatten the fibers.
  • Use air movers to help air circulation and speed up the drying time if needed.
  • If a carpet protector such as Scotchgard has been applied, foot traffic should be minimized for up to 24 hours to let product cure.
  • Don’t move any furniture back in place until carpet is completely dry or Scotchgard carpet protector has cured.
  • If extraction was performed, wait two days before placing heavy furniture back onto carpet if not using blocks.

Vacuuming regularly is the best way to maintain your carpets.

  • Vacuum daily in high-traffic areas. Vacuum twice weekly in medium-traffic areas. Vacuum weekly in light-traffic areas, using attachments at carpet edges.

Use rugs or mats at doorways going in and out of your house or business.

  • Outdoor and indoor mats or runners can reduce the amount of dirt that enters the house. Keeping entrance rugs clean is an important part of maintaining a healthy indoor environment. Their fibers catch and hold particles that could contaminate the air quality inside the home or workplace, so routine vacuuming is a must. Be sure that walkway mats are also long enough to catch the majority of tracked-in dirt.

Be aware that one pass with a vacuum is usually not sufficient to do a thorough job.

  • Going over it one time may be enough to remove the dirt that is on the very surface layer, but debris can work its way down into the fibers and may need to be approached multiple times, from different angles in order to be most effective.

When trying to clean up a spill, it’s best to blot instead of rub and work from the edges of a spot to the center.

  • Both techniques have been known to prevent spreading.

Another of the most important instructions for removing stains and spots is to tend to them immediately, as handling the problem before it has the chance to set could prevent unsightly discolorations and odors.

  • One of the most often overlooked carpet cleaning tips involves drying. Drying thoroughly before continuing regular use can prevent new stains from quickly setting in or indentations from settling into the pile.

Some homeowners ask everyone to take off his or her shoes before entering your home.

  • This practice saves wear and tear on the carpet.

Change your air filters regularly.

  • Refer to the manufacturer’s directions for your heating and air-conditioning system. The more dust and particles removed by the filter, the less that fall on the carpet.

Rearranging furniture every few months and combing the dents to fluff them are ways to get rid of indentations that are caused by the weight of couches, chairs or tables.

  • Rotating rugs so that they do not get worn in the same places over a long period of time is another quick way to lengthen the vibrancy of smaller floor coverings.