Damage Restoration in Santa Fe County

24/7 Help When Your Home Or Business Is Damaged

Water, fire, smoke, and mold can spread quickly and turn a single incident into a much larger problem. If your home or business has just been damaged, you may be trying to decide what to do first and who you can trust to help. At ServiceMaster of Albuquerque & West Mesa, we provide around the clock disaster recovery for properties across Santa Fe County, so you do not have to face this situation alone.

We understand that every minute feels longer when you see standing water, smoke stains, or mold growth in spaces you depend on. Our team responds promptly, works to limit further damage, and guides you step by step through cleanup and restoration. Backed by more than 65 years of disaster restoration experience, we focus on clear communication, careful work, and your peace of mind from the first call through the final walkthrough.

Why Homeowners & Businesses Choose Our Restoration Company

When you search for a restoration company Santa Fe County residents can rely on, you are not just comparing equipment and trucks. You are choosing who will come into your home or business during a stressful time and help protect your building and belongings. We take that responsibility seriously.

We are available 24 hours a day, every day of the year, because property damage rarely happens on a convenient schedule. When you contact our damage restoration company, our goal is to move quickly to assess the situation, put safety first, and start steps that help prevent additional damage. You are kept informed about what we find and what we recommend, so you understand what is happening at each stage.

Our technicians are highly trained and certified in industry standard restoration methods. We use advanced drying, cleaning, and odor removal equipment, along with proven techniques for fire, water, and mold situations. Because ServiceMaster of Albuquerque & West Mesa is backed by more than six decades of disaster restoration experience, our team follows established procedures that have been refined across thousands of projects.

We also recognize that property damage is not just a technical issue. It involves memories, inventory, important records, and places where people live and work. Our team approaches every job with compassion, respect, and integrity. We explain what can typically be restored, what may need to be replaced, and how we will protect your property as we work. Follow up visits and quality checks are part of our process, because our goal is not just to leave things looking better, but to leave you feeling more secure.

Emergency Damage Restoration Services For Local Properties

Every incident is different, and our damage restoration service is designed to address a wide range of problems that can affect homes and businesses in this area. Whether the issue started with a plumbing failure, a storm, a fire, or a slow leak that turned into visible mold, our team is prepared to help.

Water & Flood Damage Cleanup

Unexpected water from broken pipes, appliance failures, roof leaks, or heavy rain can soak floors, walls, and belongings in a short time. Standing water and excess moisture can lead to warped materials, damaged finishes, and mold growth if they are not addressed promptly. We work to remove water, dry affected materials, and monitor moisture levels so that your property can move toward a stable condition again.

Our technicians use pumps and extraction tools to remove visible water, followed by dehumidifiers and air movers to address moisture that has soaked into building materials. We also inspect for hidden moisture in wall cavities and under flooring. Throughout this process, we communicate what we are finding and what the next steps will involve.

Fire & Smoke Damage Restoration

Even a small fire can leave behind significant smoke, soot, and odor throughout a property. Firefighting efforts may also introduce water, which can add another layer of damage. Our team addresses both visible fire damage and the harder to see effects that smoke and soot can have on surfaces, air quality, and belongings.

We work to clean affected areas, remove debris, and reduce persistent odors using methods that match the type of materials and smoke involved. When appropriate, we clean and deodorize contents that can often be restored, such as certain furniture and fixtures. Our goal is to help you move from a charred and smoky environment to one that is clean and ready for repair or rebuilding.

Mold Remediation

In our high desert climate, moisture issues can still create conditions where mold thrives, particularly after unnoticed leaks or incomplete drying from a prior incident. Mold can affect indoor air quality and may damage building materials over time. Our team follows a careful process that includes identifying affected areas, setting up containment to help limit the spread of spores, removing affected materials where necessary, and cleaning and drying remaining surfaces.

We use appropriate protective measures and cleaning agents during mold remediation, and we communicate with you about what we find and what it will take to address the problem. Our goal is to leave the area clean and ready for any repairs needed, not just to cover over visible growth.

Sewage, Biohazard & Odor Removal

Sewage backups, certain accidents, and other biohazard situations require careful handling. These incidents can introduce contaminants that are unsafe to manage with standard household cleaning methods. As a restoration contractor, we follow established protocols for sewage cleanup and biohazard situations, focusing on safety, proper disposal, and thorough cleaning.

Persistent odors can linger after smoke, water, or biological incidents. We use deodorization techniques that address the source of odor when possible, not just surface smells. Throughout these services, our team is attentive to safety and respectful of your property and privacy.

What To Do Right After Property Damage

In the first minutes and hours after damage occurs, it can be difficult to know what to do, especially when you are concerned about safety and loss. Taking a few focused steps can help protect people and may reduce the overall impact while you coordinate with a damage restoration service.

Consider these important early steps:

• Put safety first. If there is fire, heavy smoke, structural instability, or suspected gas or electrical hazards, move people to a safe location and contact emergency services. Your safety and health always come before property concerns.
• Avoid contaminated areas. Stay out of rooms affected by sewage, obvious mold growth, or unknown substances. These situations can involve health risks that are better handled by trained professionals with proper protective equipment.
• Limit contact with water and electrical systems. If safe to do so, you may shut off a water supply or electricity to stop an active leak or reduce risk. If you are unsure or if there is standing water near outlets or electrical panels, wait for professionals and do not enter the area.
• Document the damage. When it is safe, take photos or videos of affected areas and items. This documentation can be useful when you speak with your insurance company and with our team about the scope of the problem.
• Notify your insurer. Many policies require you to report damage within a certain time frame. When you contact your insurance company, you can let them know you are also working with a restoration provider.
• Call ServiceMaster of Albuquerque & West Mesa. The sooner we are involved, the sooner we can help stabilize the situation, provide a clearer picture of what is needed, and coordinate a plan for cleanup and restoration.

Avoid trying to clean heavy soot, scrub mold, or move water soaked materials on your own, as these actions can spread contamination or cause additional damage. Our team can explain which immediate steps are helpful and which are better left until we arrive.

Our Restoration Process From Crisis To Recovery

Understanding what happens after you contact a damage restoration company can make an overwhelming situation feel more manageable. At ServiceMaster of Albuquerque & West Mesa, we follow a structured process that is designed to keep you informed and move your property toward recovery in careful stages.

Here is how our process typically unfolds:

• Emergency response and assessment. We gather basic information when you call, then arrive on site as promptly as conditions allow. Our technicians assess safety concerns, the type and extent of damage, and any immediate steps needed to help protect people and property.
• Mitigation and containment. We work to limit additional damage. This may involve extracting water, setting up drying equipment, securing openings, establishing containment barriers for mold or other contaminants, or addressing urgent sanitation needs.
• Detailed cleanup and drying. Once the situation is stabilized, we continue with thorough cleaning, deodorizing, and drying. We monitor moisture levels and adjust equipment as needed. In fire and smoke situations, this phase may include soot removal and specialized cleaning of affected surfaces.
• Repairs and restoration. As areas become clean and dry, we coordinate needed repairs such as replacing certain materials or finishing surfaces, consistent with the services we provide. We communicate with you about options and timing, and we can provide documentation that supports your discussions with insurers.
• Final inspection and follow up. At the end of the project, we walk through the affected areas with you when possible, answer questions, and review what has been done. Our quality assurance efforts and follow up are intended to confirm that concerns have been addressed and that you understand the outcome.

Throughout this process, our team works to keep you updated. We explain what we are doing and why, and we make time to respond to your questions. While timelines can vary based on factors such as the size of the property, the type of damage, and drying conditions, our focus is on safe and thorough work rather than quick but incomplete fixes.

Local Restoration Support For Santa Fe County Homes & Businesses

Properties in this area face a mix of conditions that can contribute to damage. High desert weather can bring periods of low humidity, then seasonal monsoon storms with heavy rain. Wildfire activity in surrounding regions can introduce smoke into buildings even when flames never come close. Older adobe and stucco structures have different needs than newer commercial buildings. Our team understands these local factors and plans work accordingly.

For example, when we respond to water damage after a storm, we consider how the local climate and altitude can influence drying times and ventilation strategies. In some homes, unique construction details such as thick adobe walls or flat roofs affect where water can travel and collect. We look for these patterns when performing inspections, so that hidden moisture pockets are less likely to be missed.

For businesses, even a short interruption can affect employees and customers. We recognize that local shops, offices, and facilities often need to balance cleanup with continuing operations where possible. Our team works with you to plan restoration activities in a way that supports safety and helps reduce disruption as much as conditions reasonably allow.

When you choose a restoration contractor in this area, it is important that the team understands both local building practices and applicable codes and guidelines. We keep those requirements in mind when coordinating repairs and restoration activities. Our goal is to provide restoration services Santa Fe County property owners can turn to when local conditions create unexpected challenges.

Frequently Asked Questions

How quickly can your team get to my property after I call?

We respond to emergency calls at all hours, and our goal is to arrive as promptly as travel conditions and call volume allow. Response times can be affected by factors such as distance, weather, and access to your property, but we treat active water, fire, and contamination situations as a priority. When you call ServiceMaster of Albuquerque & West Mesa, we let you know what to expect next and keep you updated if conditions change. The sooner you contact us, the sooner we can start taking steps to help reduce further damage.

What happens during the first visit from your restoration team?

During the first visit, our technicians focus on safety, assessment, and immediate mitigation. We begin by checking for hazards such as structural concerns, electrical risks, or contamination. Then we evaluate the type and extent of damage, so we can recommend an appropriate plan. You can expect us to explain our findings, outline proposed next steps, and answer your initial questions. In many cases, we start water extraction, drying, or containment measures on that first visit to help stabilize the situation.

Can you help me work with my insurance company on a claim?

We regularly work on projects that involve property insurance, and we understand that the process can feel unfamiliar. While coverage decisions are made by your insurer, our team can provide detailed documentation such as photos, moisture readings, and estimates that may support your claim. We can also, at your request, communicate with adjusters about the technical aspects of the damage and the work we recommend. Our aim is to help you have clear information to share with your insurance representative.

Will you be able to save my belongings and furniture?

What can be restored often depends on how long items were exposed, the type of damage, and the materials involved. Many hard surface items and some furnishings can often be cleaned and deodorized successfully, while items that have been heavily burned, saturated for long periods, or contaminated by sewage may need to be replaced. During our assessment, we look at contents as well as structures and discuss with you what can typically be cleaned, what may be more difficult, and how we will handle your belongings as we work. Our team treats your items with care and communicates clearly about options.

How long does damage restoration usually take?

The length of a restoration project can vary based on several factors, including the size of the affected area, the type and amount of damage, how long materials have been wet, and how much structural repair is needed. For example, drying from clean water in a small area can take significantly less time than addressing widespread damage that includes structural repairs and mold remediation. When we inspect your property, we provide a general sense of the stages involved and update you as the work progresses. Our focus is on completing each phase thoroughly and safely rather than rushing to a finish date that might not reflect actual conditions.

Is it safe to stay in my home or business during cleanup?

Whether it is safe to remain in the building depends on the type of damage, the areas affected, and any health or structural risks present. In some situations, such as limited clean water damage that is quickly addressed, it may be possible to stay in part of the property while work continues in other rooms. In other situations, especially where sewage, heavy smoke, mold, or structural concerns are present, temporary relocation from some or all of the space may be advisable. Our technicians discuss safety considerations with you after the initial assessment and make recommendations based on the specific conditions we find.

What makes your restoration company different from other contractors?

At ServiceMaster of Albuquerque & West Mesa, we combine immediate availability with long standing disaster restoration experience and a focus on personal support. Our team is backed by more than 65 years in the field, and our technicians are trained and certified in current restoration methods for water, fire, mold, sewage, biohazard, and odors. We approach each project with a clear process, from emergency response through follow up, and we keep you informed at every stage. Most importantly, we understand that you are trusting us with more than a building, and we work to restore both your property and your sense of stability.

Call Our Team For 24/7 Damage Restoration Help

When water, fire, smoke, or mold affects your property, acting quickly can help limit additional damage and make the overall recovery smoother. Our team at ServiceMaster of Albuquerque & West Mesa is ready to respond at any hour, assess what has happened, and start a practical plan to move your home or business toward normal again. We provide comprehensive damage restoration service and clear guidance, so you always know what is happening and why.

By choosing our damage restoration company, you gain access to trained technicians, advanced equipment, and a structured process that is supported by more than six decades of disaster restoration experience. We listen to your concerns, coordinate with you and your insurer where appropriate, and follow through until the work is complete. You do not have to navigate property damage on your own.

Need Damage Restoration in Santa Fe County? Contact ServiceMaster of Albuquerque & West Mesa at (505) 257-6922!