Water damage is not just an inconvenience—it’s a direct threat to the financial value and structural integrity of your home. For affluent homeowners in the North Shore, Lake County, and Northwest Cook County, a burst pipe or a sudden sewer backup is a critical event that demands the highest level of professional response.
At ServiceMaster Restoration By Simons, we don't just "clean up"; we provide a scientific, documentation-driven strategy to protect your property as the valuable, long-term asset it is.
The High-Value Homeowner’s Risk: Why Quick & Cheap Isn’t an Option
When a massive pipe bursts or a sewer line fails, the damage is immediate and complex:
Structural Integrity: Water from burst pipes soaks into drywall, flooring, and framing. If not dried scientifically, this moisture leads to eventual structural failure and warping.
Asset Devaluation: Hidden moisture is the primary driver of secondary damage (like mold), which can necessitate expensive, disruptive reconstruction and significantly reduce a property’s resale value.
The Biohazard Threat (Sewer Backup): Category 3 (black) water from a sewer backup introduces bacteria, viruses, and pathogens. This is not a cleanup job—it is a mandatory and immediate biohazard remediation that requires specialized training, containment, and disposal protocols.
Our E-E-A-T Guarantee: Credentials That Protect Your Investment
You need more than just a truck and a dehumidifier; you need expertise that can stand up to insurance adjusters and protect your long-term investment.
Our work is fundamentally different because it is backed by the highest credentials in the industry:
Master Restorer Oversight: Our operations are led by Sam Simon, COO, who holds the IICRC’s highest designation as an IICRC Master Water Restorer, Master Fire Restorer, and Master Textile Restorer. This means our process is based on decades of proven science, not guesswork or shortcuts.
Local Experience: As a ServiceMaster brand founded in Chicago in 1929, our local operation has served the Chicagoland region for over 40 years. We know how homes are built here, how weather behaves here, and how quickly small problems can turn into large, expensive ones.
Ethical Commitment: We operate under a strict code of ethics—the same high standards that earned us recognition like the BBB Torch Award for Ethics. We don’t oversell damage or use scare tactics. We explain what you need, what we know, and what comes next.
The Strategic Process: Protecting Your Asset Value
For high-end properties in Skokie, Wilmette, Lake Forest, and Barrington, the process must be precise and fully documented.
Phase 1: Scientific Assessment & Mitigation
24/7 Rapid Response: Immediate containment and extraction are critical to limit the scope of contamination and secondary damage.
Infrared & Metering: We use advanced moisture mapping and documented readings (not just touch) to define the full extent of the contamination and saturation.
Sewer Backup Containment: For Category 3 water, we implement strict containment protocols, using negative air pressure and proper PPE to prevent cross-contamination.
Phase 2: Restoration and Drying
Extraction & Debris Removal: All contaminated porous materials (especially from sewer backups) are safely removed and properly disposed of using OSHA-compliant protocols.
Strategic Drying: We implement a controlled drying environment using specialized air movers and LGR dehumidifiers calibrated to the home’s specific materials, achieving documented, industry-standard dry goals.
Sanitization: For biohazard situations, a detailed cleaning and sanitization process is performed to neutralize pathogens and eliminate health risks.
Phase 3: Documentation and Accountability
Every step, from the initial moisture reading to the final clearance, is documented with photos, moisture logs, and clear job notes. This is the evidence you need to ensure a smooth insurance claim and to protect your home’s value for any future disclosure or appraisal.
When a crisis hits your asset, trust the company that treats your home as seriously as you do.
Need Immediate, Expert Help?
If your home in Northwest Cook County, the North Shore, or Lake County has suffered a burst pipe or sewer backup, contact our certified Master Restorers immediately.
Call ServiceMaster Fire & Water Damage at 847-302-6352 24/7 for expert mitigation and asset protection.
RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset, by Nasutsa Mabwa and Sam Simon, is an educational guide that helps homeowners understand water and fire damage, avoid costly mistakes, and make informed decisions during property disasters. You can purchase the guide here: https://www.amazon.com/dp/1952779529.
