The Restoration Process
Property Inspection
When we visit your home in Anchorage, we will start with a property inspection to make an assessment of the damage. The inspection is an important part of the process because the damage may affect areas of the home unconsidered. In order to restore your home to its original condition, we need to know the full extent of the work that needs to be done. We offer property inspections free of charge. Let us help you diagnose your home!
Property Restoration
After we have determined the type of water, fire, mold, smoke or odor damage in your home, we will begin the appropriate restoration process. The strength of our service lies in our ability to manage all parties involved. We will work with you, your insurance company, and any relevant vendors and authorities to restore your home completely. Our goal is to minimize the time and money you have to spend. Let us handle the hassle so that you don’t have to!
Satisfaction Guarantee
We guarantee your complete satisfaction with our home restoration services. For your peace of mind, we will keep you informed during every step of the process. We are committed to ongoing communication until your home is back to normal. We offer a five-year warranty on all of our work. If at any time you have questions or concerns about the restoration process, insurance, or cost, please do not hesitate to call. Our lines are open 24/7/365.
The Insurance Process
The damage caused by fire or water disasters is overwhelming enough. We strive to make the insurance process as stress-free as possible for you. Every policy and claim is different, but you can expect the following general steps:
- Your insurance company will walk you through the insurance process over the phone and they will give you a claim number.
- We will do an onsite inspection for you, commence any emergency services required, then call the adjuster within 4 hours of the inspection with an update on the job.
- Our emergency services are typically completed within 3-5 days, including demolition, packing out any of your belongings that need to be restored at our warehouse, and water removal. During this time, we will update your adjuster daily, uploading moisture readings and completing required paperwork.
- The restoration process is scheduled with you and your contractor once the scope of work is determined, agreed upon, and approved by the insurance company.
Things to Note
- Daily moisture readings are taken to verify that the proper equipment is setup and that the water removal process is working. If your home’s readings remain high, we may determine that it is more cost effective to tear out than to continue removing water. Our goal is always to save, not to tear out.
- If you hire us for the full job—mitigation through construction—then we are your general contractor. This means that we will coordinate with all of your subcontractors, vendors, and your insurance company to agree upon the scope of the work. Your insurance company influences the timeframe of the job depending on how quickly they approve of the scope.
- Our pricing is dictated by the insurance industry, which is standard for the home restoration industry. The insurance industry uses a program that updates its pricing lists on a monthly basis. We are able to work with self-pays and we offer a military discount to those who serve if the restoration needed does not go through as a claim.
- Upon completion of the job, we offer a 3-year warranty.
Pricing
When disaster strikes, it does not follow any rules. Every home, flood, and fire are different. While we cannot give you a black and white dollar amount for your home restoration, we can stay in constant communication with you throughout the restoration process. This way, we ensure that you have coverage for the work that needs to be done, before we do it.
After we have inspected your property, we can tell you what category of disaster you have experienced, and whether or not it is worth filing a claim based on your deductible.
The following factors influence the price:
- The number of days the restoration process will take.
- The amount of debris there is and how much tear out needs to be done.
- Whether or not specialty equipment is needed.
- Whether or not extra labor hours are needed.
- If asbestos and lead testing and removal need to be done.
Our pricing is also dictated by the insurance industry, which updates its pricing lists on a monthly basis. We will work with your insurance company to make the restoration process as stress-free as possible for you.
