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ServiceMaster Guarantee

ServiceMaster Restoration by Desert Dry stands among a select group of ServiceMaster Disaster Restoration franchisees as a Quality Restoration Vendor (QRV). The QRV Program ensures consistent, high-quality standards in our response to commercial losses.

As a QRV, we will arrive in 2 to 4 hours to begin restoration for your customer. Our quick response and pre-authorized costs save you time and money.

Established in 1991, the ServiceMaster QRV Network has been a solution for insurance industry professionals in identifying franchisees committed to providing superior, consistent disaster mitigation services.

ServiceMaster closely monitors all members of the QRV network to ensure complete adherence to its requirements:

  • Employ the utmost integrity in estimating and billing practices.

  • Complete, and commit to continue, employee training programs that keep ServiceMaster on the cutting edge of effective restoration techniques, products, and technology.

  • Use the proven ServiceMaster equipment, processes, and products.

  • Perform all services in compliance with ServiceMaster specifications.

  • Meet or exceed the ServiceMaster requirements for General Liability Insurance and Worker’s Compensation Insurance.

  • Resolve customer service issues swiftly and professionally. Guaranteed.

  • Commit to the ServiceMaster principles of environmental stewardship.

  • Demonstrate the ability to competently deliver every aspect of the ServiceMaster service guarantees including accessibility, response time, communications capabilities, quality results, and conscientious safety controls.

Our Local Promise — From start to satisfaction, we will demonstrate our difference by the way we care for you and your home. We know that doing the best technical job is expected. What we do is provide a remarkable service experience that leaves you feeling that your home or business was the most important stop of our day.

Access — Always a live person answering the phone 24/7/365. We strive to make you feel comfortable and confident that we will handle your home and business with care, and restore to pre-loss conditions.

Communication — We understand your emergency is serious and urgent. We will communicate with you daily, keeping you informed about our ability to fix your problems.