In the distinguished communities of Chicago's North Shore—from the stately homes of Wilmette to the elegant estates of Glencoe—your property isn't just a residence; it's a significant financial and personal investment. When water damage strikes, it's more than an inconvenience; it's a threat to that investment, often revealing hidden dangers that generic solutions can't address.
At ServiceMaster Restoration By Simons, we've spent over 40 years safeguarding properties across the North Shore, under the leadership of CEO Nasutsa Mabwa and COO Sam Simon, an IICRC Master Water Restorer. We understand that discerning homeowners like Jon Harris seek not just a quick fix, but a meticulous, authoritative approach to preserve their home's long-term value.
The Silent Threat: Beyond the Obvious Drip
While a burst pipe is an undeniable crisis (and we're here 24/7 for those panic calls), much of the true risk in North Shore water damage lies in the unseen. Our decades of experience reveal that the most significant threats often begin subtly, compounded by regional factors unique to our area.
What We Commonly See in North Shore Homes:
Aging Infrastructure: Many beautiful, older homes in Evanston, Winnetka, and Lake Forest feature original plumbing that, while robust in its day, is now past its prime. Small, persistent leaks from supply lines or radiator connections can cause extensive damage behind walls before they're noticed.
Freeze-Thaw Cycle Vulnerabilities: Our harsh winters and rapid spring thaws put immense stress on exterior pipes, window wells, and masonry. We frequently respond to burst frozen pipes in basements and crawl spaces, leading to significant structural drying challenges.
Flat Roof & Masonry Construction: The classic architecture of areas like Kenilworth and Highland Park often includes flat roofs and intricate masonry. Without proper maintenance, these can be points of subtle, long-term water intrusion, leading to hidden mold and rot.
Ignoring these issues, or attempting a superficial DIY fix, can compromise your home's structural integrity and significantly diminish its resale value—the very asset you've worked so hard to build.
Why "Dry" Isn't Always Dry: The Science of Restoration
For affluent homeowners, understanding the process is key. When water invades, it permeates beyond visible surfaces, wicking into subflooring, wall cavities, and insulation. Simply removing standing water and setting up a fan won't suffice.
As detailed in RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset by Nasutsa Mabwa and Sam Simon, professional restoration bridges the gap between what homeowners think happens and what actually must happen.
Our Master Water Restorer Approach:
Advanced Moisture Detection: Our IICRC Master Water Restorers, like Sam Simon (Certification #137718), utilize infrared cameras and moisture meters to map moisture migration, pinpointing saturation deep within structural materials. We don't guess; we measure.
Targeted Structural Drying: Beyond simple fans, we deploy specialized equipment like LGR (Low Grain Refrigerant) dehumidifiers and desiccant dehumidifiers to precisely control temperature and humidity, extracting moisture from building materials. This is crucial for preventing long-term damage and mold.
Psychrometric Drying Documentation: For discerning homeowners and their insurers, we provide meticulous documentation of temperature, humidity, and moisture content throughout the drying process. This ensures verifiable dry standards are met, protecting your property's value and future insurability.
This scientific, documented approach is critical for mitigating secondary damage and ensuring your investment is truly protected.
Trust in Crisis: Our Commitment to the North Shore
In a crisis, clarity and accountability are paramount. We understand the stress of a sudden water loss, and our goal is to provide calm, expert guidance every step of the way.
ServiceMaster Restoration By Simons – North Shore, operating from our Skokie HQ, is an IICRC Certified Firm (#163465) with an OSHA Registered Contractor status (#17-000173615). These credentials aren't just badges; they represent our unwavering commitment to industry best practices, safety, and ethical governance. This commitment, championed by CEO Nasutsa Mabwa, has earned us awards like the BBB Torch Award for Ethics.
We provide:
24/7 Emergency Response: We are always ready, understanding that water damage doesn't adhere to business hours.
Clear, Consistent Communication: We keep you informed, explaining each step in plain English, ensuring you always know "what happens next."
Local Accountability: Our physical presence in Skokie and our deep roots in the North Shore mean we are neighbors serving neighbors, with a reputation built over decades.
Choosing Your Restoration Partner Wisely
When facing water damage, especially in a high-value property, the choice of a restoration partner dictates the long-term health and value of your home. Avoid cutting corners or relying on vague assurances.
Ask these questions, as suggested in RESTORE:
Are your technicians IICRC-certified Master Restorers, not just general laborers?
Do you provide verifiable drying documentation?
Do you have a physical, local presence with decades of experience in our specific community?
For homeowners in Evanston, Wilmette, or Glencoe, choosing ServiceMaster Restoration By Simons means partnering with an established leader who understands the nuances of North Shore properties and is committed to preserving your most valuable asset.
Your Local, IICRC-Certified Restoration Partner
When disaster strikes on the North Shore (Evanston, Wilmette, Glencoe, Glenview), trust the local expertise of ServiceMaster Restoration By Simons. Backed by 40+ years of service in Chicagoland and led by IICRC Master Restorers, we provide fast, accountable, and professional service.
ServiceMaster Restore has been serving the nation since 1929, founded here, in Chicago, Illinois.
24/7 Emergency Service in the North Shore & Northern Cook County:
Address: 8124 Ridgeway Avenue, Skokie, IL 60076
Call Us: (847) 316-9145
ServiceMaster Restoration By Simons proudly serves Chicagoland area, including the North Shore, Lake County, northwest suburbs and DuPage county with 24/7 professional water, fire, mold, and specialty cleaning services.
