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REVIEWS FOR ServiceMaster of the Berkshires FROM PEOPLE LIKE YOU

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  • "Every employee, from the office team to the field crew, of Service Master was totally professional and helpful and communicative. I have not experienced such excellent customer service anywhere. Not only was their work very thorough, they explained every aspect of the flood and mold remediation process so that we could feel confident.

    When we thanked the crew leader for his extraordinary service he said that he tried to treat every job as if it was his own home. We completely felt this was so. It is very rare in this day and age. Thank you, ServiceMaster of the Berkshires."

    Dorothea
  • "Very professional and prompt. Kept us informed every step of the way. Great company to use if you need their help. Thank you!"

    Brian
  • "They were very prompt with coming to view the damage and there employees were courteous about having to be in my house. They get the job done in a timing manner and are very professional."

    Vicki
  • "

    Professional to the Max.

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    David
  • "

    We are very satisfied with the service. Well appreciated.

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    Aleyamma
  • "Despite the fact that I never hoped to have to use their services, ServiceMaster of the Berkshires provided one of the best service experiences I have ever had.

    After a sustained period of rain in our town, my family woke to several of inches of ground water seeping into our basement, and our basement sump pump could not keep up with the water coming in. We called ServiceMaster, and were told that they could not come until three days later, but it turned out they had a cancellation and were able to come the next day. They showed up with a crew of three, including the co-owner Lester, and spent the entire day pumping out the basement, raising the furniture above the water level, and installing blowers and dehumidifiers. Then another rain occurred, and they had to pump out the basement again.

    At one point during the second pumping out process, the existing basement sump pump, which had been working constantly for more than a week, stopped working, and crew leader Sean, thinking quickly, sent me out to get another sump pump, which he installed by himself, thus saving us from another flood in the basement.

    A day or so later, attempting to diagnose the cause of all the flooding, Sean and his crew discovered that there was an additional, outdoor sump pump chamber under a concrete slab, and we figured out that outdoor sump pump had malfunctioned, causing the basement sump pump, which seemed to be a back up system, to be overwhelmed with all the heavy pumping.

    The crew also spent a day taking up sheetrock in the partly finished basement, and checked for any mold (luckily, they did not find any). Throughout the process, every member of the crew was polite and unfailingly professional and reassuring to me, an anxious homeowner. All in all, working with them was a great experience. As they left, I told them I hoped never to see them again, but if I ever needed disaster recovery services, they would be the only ones I would call."

    Amy
  • "

    Service Master was fantastic! I would recommend them to anyone!

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    Karden
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    Professional friendly staff and cleaners.

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    Jill
  • "

    The ladies who worked on a cleaning job did a wonderful job. They were professional and very hard working.

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    Hillary
  • "The absolute professionalism of this company and their performance was of the highest caliber. Everything they said they would do they did in the time frame they outlined. They were reliable and beyond dependable. The people who recommended them claimed they were the best in the business and that recommendation also included our insurance agent. They are the best in the business!!!!"

    Kathy
  • "It was quite good. They did not put my dehumidifier on in the adjoining bedroom but I put it on after I got all the things stored there cleaned out. It’s been quite a stressful ordeal. For me and my Husband."

    Glenna
  • "

    All personal were nice and excellent cleaners! Very professional!

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    Barbara
  • "Your people were great! It was a difficult time for so many people, yet you turned up when you said you would, and did a great job. Thank you!"

    Sally
  • "

    Top notch company!

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    Erica