Privacy Policy for SMS Communications
Effective Date: 7/17/2025
Last Updated: 7/17/2025
At ServiceMaster of Kalamazoo ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our SMS/text messaging services ("SMS Service")
1. Information We Collect
When you opt in to receive SMS messages from us, we may collect the following information:
- Your name (if provided)
- Mobile phone number
- Communication preferences (e.g., opt-in/opt-out status)
- Message content, timestamps, and delivery status
We do not collect sensitive personal information through SMS.
2. How We Use Your Information
We use your mobile number and communication data for the following purposes:
- To send employee scheduling updates and internal communication
- To confirm appointments or service updates
- To send secure links for billing or payments
- To provide customer support and service-related alerts
- To comply with legal or regulatory obligations
We do not send marketing texts without your express consent, and we do not share or sell your number for marketing purposes.
3. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, use, or disclosure. Message data is processed using trusted, secure platforms.
4. Opting Out
You can opt out of receiving messages at any time by replying:
STOP, UNSUBSCRIBE, or CANCEL
You will receive a confirmation message and no further communication unless you opt back in.
5. Third-Party Services
Our SMS platform providers may store or process your message data to enable delivery. These vendors are contractually obligated to maintain confidentiality and comply with applicable data protection laws.
We do not authorize them to use your data for any purpose other than to provide SMS services on our behalf.
6. Data Retention
We retain SMS message logs only as long as necessary for internal communication, operational support, or compliance with applicable laws.
7. Children’s Privacy
Our SMS service is not intended for children under 13. If we learn we have collected information from a child without proper consent, we will delete it promptly.
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted at:
https://www.servicemasterrestore.com/servicemaster-of-kalamazoo/
9. Contact Us
If you have questions about this policy or our use of your information, contact us at:
ServiceMaster of Kalamazoo
Phone: (269) 344-3600
Email: info@smkazoo.com
