WATER DAMAGE - FREQUENTLY ASKED QUESTIONS

HOW LONG WILL THE WATER DAMAGE DRYING PROCESS TAKE?

This depends on several factors like the location of the leak, the source of water, duration of the event, building materials, weather conditions, and how quickly emergency services begin. Through consistent monitoring and evaluation of the drying process, we can determine when the drying is complete. Your carpet may feel dry to the touch, but padding and subfloors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three and five days or more, depending on the conditions.

WILL TURNING UP THE HEAT HELP DRY THINGS OUT?

Not necessarily. We will adjust the temperature to its optimum setting for the proper drying conditions. Please do not change the setting or shut off the HVAC system; doing so may prolong the drying process.

CAN I TURN THE EQUIPMENT OFF?

No. Turning off the equipment not only slows the drying process down, but your insurance provider may not pay for extra days of drying due to the equipment being powered off. The faster an area can be dried, the greater the chances of limiting further damage and preventing the growth of mold.

MY WOOD FLOORS ARE WET AND BUCKLING. WILL THEY HAVE TO BE REPLACED?

Wood flooring must be evaluated during the drying process. We utilize specialized drying systems and dehumidifiers to create an environment where wood floors can dry more efficiently and resume their original shape. Due to the density of hardwood flooring and urethane finishes, drying may take longer. If you filed a claim, your insurance adjuster will work with you to make the final decision as to whether floors will need to be refinished or replaced.